Housekeeping Supervisor - Tune Hotel KLIA2

OHG Services Sdn Bhd; Sepang; On-site; MYR 42,000 - 66,000; Full time

Job summary

Tune Hotel KLIA2, part of Ormond Group, seeks a Housekeeping Supervisor to schedule, assign and oversee housekeeping on the floor, including laundry, rooms, public areas and facilities. You will ensure cleanliness meets hotel standards and assist in operations while coordinating with Front Office.

You will train staff, manage rosters, monitor performance and ensure safety procedures. The role requires leadership, reliability and strong English communication in a fast-paced hotel environment.

Qualifications

• Minimum 3 years of experience in Housekeeping, with supervisory experience.
• Experience in laundry operations, chemicals, linen control and inventory management.
• Strong English communication, both written and spoken.
• Stability and reliability in previous employment.
• Comfortable using Opera Cloud PMS, POS and hospitality technology.

Responsibilities

• Supervise and coordinate daily Housekeeping operations and team activities.
• Allocate tasks, manage rosters and monitor attendance, grooming and performance.
• Inspect guest rooms, VIP rooms and public areas to maintain cleanliness.
• Handle guest requests, feedback, complaints and Lost & Found matters.
• Train and coach team members on SOPs, service standards and safety procedures.
• Work with Front Office and other departments to ensure smooth operations and guest satisfaction.

Skills

Team supervision

Guest service recovery

Operations coordination

Communication skills

Tools

Opera Cloud PMS

POS system

Job description

Housekeeping Supervisor - Tune Hotel KLIA2

The role of the Housekeeping Supervisor is to schedule, assign, supervise and assist in the upkeep of all housekeeping operations on the floor assigned to you to the highest standard of cleanliness and maintenance. To assist in any assignment within the department promptly and whenever necessary. This role covers and oversees the laundry, rooms and public area, landscape, cleanliness of pool and gym.

What Will You Do?

Supervise and coordinate daily Housekeeping operations and team activities.

Allocate tasks, manage rosters and monitor team attendance, grooming and performance.

Inspect guest rooms, VIP rooms and public areas to maintain cleanliness and hotel standards.

Handle guest requests, feedback, complaints and Lost & Found matters.

Monitor linen, amenities, equipment, supplies and monthly inventory.

Conduct quality inspections and follow up on maintenance issues.

Train and coach Housekeeping team members on SOPs, service standards and safety procedures.

Work closely with Front Office and other departments to ensure smooth operations and guest satisfaction.

Maintain shift handovers, daily reports and communicate operational issues to management.

Ensure compliance with hotel policies, safety requirements and Ormond's standards.

Act as Housekeeping Manager in their absence when required.

Perform other duties as assigned by the Housekeeping Manager and Management.

Who Must You Be?

Minimum 3 years of experience in Housekeeping, preferably with supervisory experience.

Proven experience in team supervision, SOP implementation and guest service recovery.

Good knowledge of laundry operations, chemicals, linen control and inventory management.

Strong English communication skills, both written and spoken.

Demonstrated stability and reliability in previous employment.

Comfortable using Opera Cloud PMS, POS and other hospitality technology.

Calm, proactive and hands-on, with a strong focus on guest satisfaction and team development.

Who Are We?

Ormond Group rethinks hospitality for the contemporary traveler. Our vision is to create experiences that positively influence the way people live, work and have fun together. Our hotels are a collection of individually designed hotels, meaningful spaces that welcome all – guests, locals and nomads. Our people are at the heart and soul of our brand. An Ormond experience is about service that matters. We make our guests feel at ease and at home. Every experience is thoughtfully designed to leave a lasting impression.

Ormond Group owns and operates three distinct brands – Ormond Hotels, MoMo’s and Tune. We are backed by serial entrepreneurs and investors who have built (from scratch) successful, disruptive ventures such as AirAsia. Our team is committed to building highly profitable businesses and winning awards whilst having a lot of fun. Learn more about us at www.ormondhotels.com

What can I earn as a Housekeeping Supervisor