Hotel Front Office Assistant

BOUTECH HOTELS GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

BOUTECH HOTELS GROUP SDN. BHD. in Kuala Lumpur is seeking a front desk or guest services role to assist guests with check-in, reservations, and inquiries. You will verify payments, issue keys, and coordinate with housekeeping to ensure smooth stays.

The position requires delivering excellent guest service, handling room charges, and providing local information to guests, with duties spanning morning to evening shifts.

Responsibilities

• Inform guests of hotel rates and services
• To make and confirm reservations for guests
• Register and check guests in
• Verify guest's payment method and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Provide accurate information about local attractions and services

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Inform guests of hotel rates and services
• To make and confirm reservations for guests
• Register and check guests in
• Verify guest's payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• To inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area
• Any other duties as directed by Management/Superior from time to time.