HOTEL RECEPTIONIST

H BOUTIQUE HOEL SDN BHD; Kuala Lumpur; On-site; MYR 27,000 - 47,000; Full time

Job summary

H BOUTIQUE HOEL SDN BHD is seeking a front desk associate in Kuala Lumpur to manage guest check-in and check-out, confirm reservations, and issue room keys. The role includes processing various payment types and resolving any charges or disputes, while addressing guest calls and requests.

The successful candidate will coordinate with housekeeping to ensure room readiness and maintain high standards of customer service and professionalism in a fast-paced hotel setting.

Qualifications

• Front desk duties including check-in/check-out and reservation handling.
• Ability to process various payment types and resolve disputes.
• Strong customer service and communication skills required.

Responsibilities

• Process all guest check-in and check-out.
• Confirm reservations and assign rooms.
• Process payments including room charges, cash, debit or credit cards.
• Resolve late and disputed charges.
• Answer and document guest calls, messages, and requests.
• Coordinate with housekeeping to ensure rooms are ready for check-in.

Skills

Guest check-in

Guest check-out

Reservations

Payments processing

Customer service

Job description

Process all guest check-in and check-out.

Confirming reservations, assigning room, and issuing and activating room keys.

Process all payment types such as room charges, cash, debit or credit cards.

Resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in and room with maintenance issues.

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