Airport Hotel Front Office Receptionist

40FT CONTAINER SDN. BHD.; Sepang; On-site; MYR 24,000 - 36,000; Full time

Job summary

40FT CONTAINER SDN. BHD.

is seeking a Front Office Receptionist to manage guest reservations, check-in and check-out, and provide comprehensive guest services in a hotel environment in Sepang, Malaysia. The role involves daily reservation counts, responding to calls and emails, preregistration for group arrivals, upselling rooms, coordinating with housekeeping, and maintaining a professional front desk area.

Qualifications

• Front desk experience in hotel settings is preferred, handling reservations and guest interactions.
• Proficiency in check-in/check-out procedures and guest services is expected.

Responsibilities

• Makes daily reservation count for arrival and departures.
• Complete report on timely manner.
• Receive and reply call and email inquiry.
• Preparation and preregistration for group arrival.
• Accommodating guest request and inquiry.
• Upselling room and promoting hotel services to guests.
• Handling check in and check out duties.
• Work closely with housekeeping to ensure rooms are ready for next guest check-in.
• Maintain a clean front desk area to create a good impression.
• Assist guests to complete registration and assign rooms.
• Provide concierge services with local travel information.
• Report unusual occurrences to supervisor including facility defects or payment failures.
• Collect feedback questionnaires after checkout.
• Restock hotel amenities and sundries.
• Undertake ad-hoc tasks and attend weekly branch meetings.
• Complete handover log book before end of shift.

Skills

Guest service

Reservations

Check-in/out

Communication

Concierge

Job description

Front desk role responsible for managing guest reservations, check-in and check-out procedures, and providing comprehensive guest services in a hotel environment.

Key responsibilities

Makes daily reservation count for arrival and departures.

Complete report on timely manner.

Receive and reply call and email inquiry.

Preparation and preregistration for group arrival.

Accommodating guest request and inquiry.

Up selling room and promoting the hotel services to the guest.

Handling check in and check out duties.

Work closely with housekeeping department to ensure rooms are ready in time for next guest check in.

Maintain a clean and neat front desk area, to create a good impression to the guest and better working environment for FO staff.

Assisting guest to complete registration form, assigned room and understand guest demand and needs.

Concierge services such as provide travel information that nearby to hotel attraction or events.

Report any unusual occurrences to supervisor or manager which include hotel facilities defect, payment failure, other unusual incident- miss flight.

Collect feedback questionnaire from guest after check out.

Restock for hotel amenities, sundries and brochures. (Woven beg, towel, drinking water and dental kits)

Undertake Ad-hoc task or duty assigned by outlet supervisor, manager and management staff.

Attend weekly branch meeting conduct by outlet supervisor/manager.

Complete handover log book before end shift/ leaving the hotel.

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