FRONT OFFICE/RECEPTIONIST

HOTEL 1915 KUALALUMPUR; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Hotel 1915 Kuala Lumpur is seeking an attentive front desk professional to manage guest check-ins/outs, reservations, and billing with a focus on courteous service.

You will also coordinate with housekeeping, maintain lobby standards, and assist guests with local guidance, ensuring a smooth guest experience across shifts.

Qualifications

• Experience in front desk operations is preferred.
• Ability to handle guest inquiries with courtesy and professionalism.
• Familiarity with travel bookings, check-in and check-out processes.

Responsibilities

• Guest services & front desk operations: check-in/check-out, verify travel IDs, assign room keys.
• Reservations management: handle walk-ins, phone bookings, and online reservations.
• Billing & account settlements: process payments, review statements, balance cash float.
• Guest relations: respond to inquiries and guide guests to local spots.
• Housekeeping liaison: coordinate room readiness with cleaning team.
• Lobby standards: maintain a clean and professional reception area.
• Shift handover: document logs and guest requests for the next shift.

Skills

Guest service

Communication

Teamwork

Job description

1. Guest Services & Front Desk Operations

Check-In & Check-Out: Seamlessly process guest arrivals and departures, verify travel IDs/passports, and assign room keys.

Reservations Management: Handle walk-ins, phone bookings, and online reservations coming through travel booking channels.

Billing & Account Settlements: Process room payments, manage card terminal transactions, review final guest statements, and maintain a balanced cash float.

Guest Relations: Respond politely to inquiries or room concerns, and guide tourists on navigating nearby spots like Chinatown, Little India, and Masjid Jamek LRT station.

2. Departmental Coordination & Upkeep

Housekeeping Liaison: Coordinate with the cleaning team regarding room readiness and status updates to support clean room delivery for incoming guests.

Lobby Standards: Maintain an orderly, professional, and clean reception counter and lobby space at all times.

Shift Handover: Thoroughly document logbook notes, guest requests, and daily tallies for the incoming shift team.