Hotel Front Desk Clerk

Star Hotel; Tawau; On-site; MYR 28,000 - 39,000; Full time

Job summary

Star Hotel in Tawau, Sabah invites applications for a Front Desk Agent. You will greet guests, handle check-in/out, manage reservations, and provide information on rooms, rates, and amenities.

We value customer service, professionalism, and the ability to work with minimal supervision while meeting high-performance standards. This on-site role requires coordination with housekeeping and payment processing accuracy.

Qualifications

• Experience as Front Desk Agent, Receptionist or similar role.
• Understanding of travel websites (Booking, Agoda) is a plus.
• Ability to work with little supervision while meeting high-performance standards.
• Customer service oriented and professional.

Responsibilities

• Greet guests and respond to queries.
• Handle all hotel check-in and check-out tasks.
• Manage online and phone reservations
• Inform customers about payment methods and verify card data
• Register guests collecting necessary information
• Welcome guests, assign rooms
• Provide information about hotel, rooms, rates and amenities
• Respond to client complaints professionally
• Coordinate with housekeeping to ensure clean, ready rooms
• Maintain records of bookings and payments

Skills

Customer service

Communication

Multi-tasking

Work under supervision

Job description

Job Description

• Greeting guests and responding to queries.
• Perform all hotel check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their debit/credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Maintain updated records of bookings and payments

Requirement

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Understanding of how travel websites operate, like Booking and agoda
• Ability to work with little or no supervision while meeting high-performance standards.
• Ability to follow instructions.
• Customer service attitude
• Professional and polite.