Hotel Front Office Assistant

Lippo Capital Sdn Bhd; George Town; On-site; MYR 27,000 - 45,000; Full time

Job summary

Lippo Capital Sdn Bhd is seeking a friendly front desk receptionist in Penang, Malaysia. You will greet guests, handle check-in/out, and coordinate with housekeeping to ensure smooth stays.

This role requires prompt responses to calls and messages, accurate reservations updates, cash handling, and maintaining a tidy lobby. Previous hospitality exposure is a plus; training provided.

Responsibilities

• Handle check-in, check-out, room assignments and guest registration accurately
• Answer calls, emails, WhatsApp and walk-in enquiries promptly and politely
• Process payments and refunds, and balance your cash float at the end of each shift
• Manage OTA bookings (Agoda, Booking.com, etc.) and update reservations in the system
• Coordinate with Housekeeping and Maintenance on room status and guest requests
• Handle complaints calmly and escalate to Hotel Manager when needed
• Keep the lobby and front desk neat and presentable
• Complete shift handover notes so nothing falls through the cracks

Job description

You are the first and last person our guests meet. You make check-in smooth, solve problems on the spot, and make sure every guest leaves feeling looked after.

What You Will Do

• Handle check-in, check-out, room assignments and guest registration accurately
• Answer calls, emails, WhatsApp and walk-in enquiries promptly and politely
• Process payments and refunds, and balance your cash float at the end of each shift
• Manage OTA bookings (Agoda, Booking.com, etc.) and update reservations in the system
• Coordinate with Housekeeping and Maintenance on room status and guest requests
• Handle complaints calmly and escape to the Hotel Manager when needed
• Keep the lobby and front desk neat and presentable
• Complete shift handover notes so nothing falls through the cracks