Hotel Operations Manager

Asgard Resources Sdn Bhd; Kuala Lumpur; On-site; MYR 254,000 - 304,000; Full time

Job summary

Asgard Resources Sdn Bhd, a leading recruitment partner for hospitality groups, seeks an Operations Manager – Multi-Property (Group Level) to oversee day-to-day operations across several hotel properties. The role requires hands-on leadership across Front Office, Housekeeping, F&B, Engineering/Maintenance, Security, and Guest Services, with close collaboration with GMs and group executives.

The ideal candidate has 8–10 years in hotel/hospitality operations, a proven track record managing

Qualifications

• 8–10 years in hotel/hospitality operations.
• Experience running or co-managing multiple properties or a strong single-property GM background for multi-property roles.
• Bachelor’s degree in Hospitality Management preferred; bilingual abilities are a plus.

Responsibilities

• Oversee day-to-day operations across multiple hotel properties within the group, ensuring SOPs, cost discipline, and coordinated group management.
• Coordinate between property-level GMs and group management for consistent service standards across sites.
• Lead vendor, procurement, and contractor management to ensure quality and compliance.
• Drive standardisation of SOPs and service quality across all properties under the group.

Skills

Front Office

Housekeeping

F&B

Engineering/Maintenance

Security

Guest Services

Vendor management

Procurement

Contractor management

Education

Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About Us

Asgard is a Multiple award-winning local recruitment company specialising in connecting top talent with leading companies across the Tech, Banking, Financial Services, Insurance (BFSI), Oil & Gas, and Fast-Moving Consumer Goods (FMCG) sectors.

About the Company

Our client is a leading hospitality and property group with a diversified portfolio spanning hotels, resorts, travel, and property development. Renowned for delivering exceptional guest experiences and quality developments, the company continues to strengthen its market presence through strategic growth, operational excellence, and customer-centric innovation across Malaysia and the region.

Position:

Operations Manager – Multi-Property (Group Level)

Reports to:

CEO, COO and BOD

Location:

Based in [HQ / rotating across properties]

Role Summary

Oversee day-to-day operations across multiple hotel properties within the group, ensuring consistent service standards, SOPs, cost discipline, and coordination between property-level GMs/department heads and group management.

Key Requirements

• Minimum 8–10 years in hotel/hospitality operations (F&B, housekeeping, facilities in a resort setting) is a plus
• Proven track record running or co-managing at least 2 hotel properties simultaneously, or a strong single-property GM background ready to step into a multi-property role
• Hands-on experience across core hotel departments: Front Office, Housekeeping, F&B, Engineering/Maintenance, Security, and Guest Services — not just oversight, but working knowledge of each
• Experience standardizing SOPs and service quality across multiple sites
• Comfortable traveling regularly between properties
• Vendor, procurement and contractor management (F&B suppliers, maintenance contractors, security firms)
• Familiarity with Malaysian hospitality regulatory/licensing requirements (tourism board, health & safety, fire safety compliance)
• Bachelor's degree in Hospitality Management or related field preferred;

Nice to Have

• Experience with hotel PMS systems (Opera, or similar)
• Exposure to resort/marina-adjacent properties or leisure/lifestyle hospitality assets
• Bilingual/trilingual (English, Bahasa Malaysia; regional language a plus)

Pay:

Up to RM25,000.00 per month

Application Question(s):

• Proven track record running or co-managing 2 hotel properties simultaneously or a strong single property GM background

Education:

• Bachelor's (Preferred)

Experience:

• Hotel/Hospitality Operations: 8 years (Preferred)