Hotel Operations Manager

Oakwood Cameron Highlands; Brinchang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Oakwood Cameron Highlands in Brinchang, Malaysia is seeking an experienced Hotel General Manager to oversee daily hotel operations and lead multiple departments. You will drive guest satisfaction, operational efficiency, and profitability while maintaining the highest service standards.

The role requires a Bachelor's in Hospitality Management and a proven track record in hotel management, with strong leadership, budgeting, and communication skills to manage a fast-paced property in the Cameron

Qualifications

• Bachelor's degree in Hospitality Management or a related field.
• Previous experience in hotel management or a similar role.
• Strong leadership and team management skills.
• Proficiency in hotel management software.
• Excellent organizational and multitasking abilities.
• Strong financial and budgeting acumen.
• Exceptional interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Customer service-oriented mindset.
• Proven experience in a managerial role within the hospitality industry.

Responsibilities

• Oversee daily operations of the hotel across departments.
• Supervise and coordinate activities of staff across departments.
• Ensure high standards of guest service and satisfaction.
• Manage budgets, financial plans, and control expenditure.
• Prepare and review performance reports.
• Implement and enforce policies and procedures.
• Ensure compliance with health and safety regulations.
• Handle guest complaints and resolve issues promptly.
• Monitor inventory and order supplies as needed.
• Conduct regular staff meetings and training sessions.

Skills

Leadership

Budgeting

Communication

Team management

Multitasking

Customer service

Fast-paced environment

Education

Bachelor's degree in Hospitality Management

Tools

Hotel PMS software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for day-to-day management of hotel activities. This position is responsible for overseeing various departments, including front desk, housekeeping, food and beverage services, and maintenance. The objective is to ensure that every guest has a welcoming, comfortable, and exceptional stay while maximizing the hotel's efficiency and profitability. Effective communication, leadership, and organizational skills are essential to excel in this dynamic and challenging role.

Key responsibilities

• Oversee daily operations of the hotel
• Supervise and coordinate activities of staff across different departments
• Ensure high standards of guest service and satisfaction
• Manage budgets, financial plans, and control expenditure
• Prepare and review performance reports
• Implement and enforce policies and procedures
• Ensure compliance with health and safety regulations
• Handle guest complaints and resolve issues promptly
• Monitor inventory and order supplies as needed
• Conduct regular staff meetings and training sessions

About you

• Bachelor's degree in Hospitality Management or a related field
• Previous experience in hotel management or a similar role
• Strong leadership and team management skills
• Proficiency in hotel management software
• Excellent organizational and multitasking abilities
• Strong financial and budgeting acumen
• Exceptional interpersonal and communication skills
• Ability to work in a fast-paced environment
• Customer service-oriented mindset
• Proven experience in a managerial role within the hospitality industry