Operation Supervisor

Mansion One Suites Sdn Bhd; George Town; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Competitive salary package

Performance incentives and career grow

Friendly and supportive working env.

Job summary

Mansion One Suites Sdn Bhd in Malaysia seeks an Operations Supervisor to oversee front office, housekeeping, maintenance and guest services, ensuring smooth daily operations and high service standards.

The role requires a Diploma in Hospitality or related field, at least 2 years of supervisory experience, strong leadership and communication, and the ability to solve issues independently. Fluency in English and Bahasa Malaysia is required; weekend and shift work may be needed.

Qualifications

• Minimum Diploma in Hospitality, Hotel Management, Business Administration, or related field.
• At least 2 years of supervisory experience in hotel, serviced apartment, or hospitality operations.
• Strong leadership and communication skills.
• Ability to work independently and solve operational issues efficiently.
• Computer literate and familiar with hotel reservation systems and Microsoft Office.
• Fluent in English and Bahasa Malaysia. Additional languages are an advantage.
• Willing to work on weekends, public holidays, and shifts when required.

Responsibilities

• Supervise front office, housekeeping, maintenance, and guest service operations.
• Ensure smooth daily operations and maintain high service standards.
• Monitor room readiness, cleanliness, and maintenance issues.
• Handle guest inquiries, complaints, and special requests professionally.
• Coordinate staff scheduling, attendance, and performance monitoring.
• Conduct regular inspections of rooms.
• Manage inventory of housekeeping supplies, amenities, and operational items.
• Prepare operational reports and assist management with performance reviews.
• Ensure compliance with company policies, safety standards, and SOPs.
• Support sales, marketing, and revenue initiatives when required.

Skills

Leadership

Communication

Problem solving

Independent worker

Education

Diploma in Hospitality or related field

Tools

Hotel reservation systems

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Supervise front office, housekeeping, maintenance, and guest service operations.
• Ensure smooth daily operations and maintain high service standards.
• Monitor room readiness, cleanliness, and maintenance issues.
• Handle guest inquiries, complaints, and special requests professionally.
• Coordinate staff scheduling, attendance, and performance monitoring.
• Conduct regular inspections of rooms.
• Manage inventory of housekeeping supplies, amenities, and operational items.
• Prepare operational reports and assist management with performance reviews.
• Ensure compliance with company policies, safety standards, and SOPs.
• Support sales, marketing, and revenue initiatives when required.

Requirements

• Minimum Diploma in Hospitality, Hotel Management, Business Administration, or related field.
• At least 2 years of supervisory experience in hotel, serviced apartment, or hospitality operations.
• Strong leadership and communication skills.
• Ability to work independently and solve operational issues efficiently.
• Computer literate and familiar with hotel reservation systems and Microsoft Office.
• Fluent in English and Bahasa Malaysia. Additional languages are an advantage.
• Willing to work on weekends, public holidays, and shifts when required.

What We Offer

• Competitive salary package.
• Performance incentives and career growth opportunities.
• Friendly and supportive working environment.