Assistant Hotel Manager

QANOVA HOLDINGS Sdn Bhd; Penang; On-site; MYR 42,000 - 66,000; Full time

Job summary

QANOVA HOLDINGS Sdn Bhd in Penang, Malaysia seeks an experienced hospitality supervisor to greet guests, manage check-in/check-out, and address guest inquiries with professionalism.

The role focuses on maintaining high service standards, supervising staff, and coordinating maintenance and safety checks to ensure a smooth hotel operation.

Qualifications

• 2–5 years of progressive experience in hospitality, ideally in supervisory or managerial roles.
• Diploma or Bachelor's degree in Hospitality, Business Administration, or a related field is preferred
• Effective communication skills, and the ability to manage a diverse team
• Problem-solving skills and a proactive approach to operational challenges

Responsibilities

• Greet guests warmly and ensure a smooth check-in and check-out experience.
• Address and resolve guest complaints, inquiries, and special requests promptly and professionally.
• Monitor guest satisfaction and implement proactive measures to enhance service quality.
• Ensure VIP and repeat guests receive personalized attention and care.
• Schedule staff shifts and ensure adequate coverage for hotel operations
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces for cleanliness, safety, and functionality.
• Coordinate with maintenance to follow up on reported defects and ensure timely resolution.
• Support the Operation Manager in preparing project plans and executing special initiatives.
• Assign tasks and responsibilities to staff, ensuring optimal coverage and efficiency during shifts.
• Conduct staff counseling sessions and performance appraisals, providing constructive feedback and guidance.
• Conduct regular safety checks of the property and respond promptly to emergencies, such as medical incidents or fire alarms.
• Maintain accurate records of incidents or security breaches and report them to management.

Skills

Team leadership

Guest relations

Communication

Problem solving

Safety awareness

Education

Diploma or Bachelor's in Hospitality

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Greet guests warmly and ensure a smooth check-in and check-out experience.

Address and resolve guest complaints, inquiries, and special requests promptly and professionally.

Monitor guest satisfaction and implement proactive measures to enhance service quality.

Ensure VIP and repeat guests receive personalized attention and care.

Schedule staff shifts and ensure adequate coverage for hotel operations

Conduct regular inspections of guest rooms, public areas, and back-of-house spaces for cleanliness, safety, and functionality.

Coordinate with maintenance to follow up on reported defects and ensure timely resolution, updating the maintenance log regularly.

Support the Operation Manager in preparing project plans and executing special initiatives.

Assign tasks and responsibilities to staff, ensuring optimal coverage and efficiency during shifts.

Conduct staff counseling sessions and performance appraisals, providing constructive feedback and guidance.

Conduct regular safety checks of the property and respond promptly to emergencies, such as medical incidents or fire alarms.

Maintain accurate records of incidents or security breaches and report them to management.

Job Qualifications:

Have 2-5 years of progressive experience in hospitality, ideally in supervisory or managerial roles.

Diploma or Bachelor's degree in Hospitality, Business Administration, or a related field is preferred

Effective communication skills, and the ability to manage a diverse team

Problem-solving skills and a proactive approach to operational challenges