Assistant Operations Manager

OTTOTREE HOTELS & RESORTS SDN BHD; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Job summary

OTTOTREE HOTELS & RESORTS SDN BHD is seeking an Assistant Operations Manager to support multiple properties in our cluster. You will focus on operational excellence, guest satisfaction, and SOP implementation, driving continuous improvement and performance across Front Office, Housekeeping, and Facilities.

You will oversee manpower planning, lead the property teams, and coordinate with Revenue and Commercial teams to support business initiatives.

Qualifications

• 3-6 years of hotel operations experience required.
• 1-2 years in supervisory/management role.
• Experience in branded or boutique hotel environments preferred.
• Strong leadership and team development skills.
• Comfortable handling KPIs and operation data.

Responsibilities

• Assist Operations Manager in day-to-day cluster hotel operations.
• Conduct weekly inspections and SOP audits for standards and cleanliness.
• Review audits with Ops Manager and follow up on corrective actions.

Skills

Leadership

Coaching

KPIs

Tools

PMS

OTA platforms

Excel

Job description

We are looking for a hands-on and results-driven Assistant Operations Manager to support the Operations Manager in overseeing hotel operations across the cluster. This role will focus on operational excellence, guest satisfaction, team performance, SOP implementation and continuous improvement.

Key Responsibilities

Support the Operations Manager in managing the day-to-day operations of the cluster hotels.

Conduct weekly hotel inspections and SOP audits to ensure operational standards, cleanliness, maintenance and guest areas are properly maintained.

Review audit results with the Operations Manager and follow up on corrective actions where required.

Ensure SOPs are properly implemented and understood across Front Office, Housekeeping, Breakfast, Facilities and Guest Experience.

Monitor hotel performance including occupancy, ADR, guest satisfaction, maintenance, manpower, operating costs and other operational KPIs.

Identify operational risks and trends early and take appropriate action before they escalated.

Lead, coach and motivate the property team to improve performance, productivity and service quality.

Ensure a consistent guest experience by engaging with guests, understanding their needs and responding to feedback and online reviews.

Support staff hiring, onboarding, training, goal setting and performance management.

Work closely with the hotel PIC to ensure proper manpower coverage during all shifts and peak periods.

Work closely with Revenue and Commercial teams to support revenue and business initiatives.

Support operational reporting and financial processes, including PMS and Xero.

Maintain the hotel as a safe and secure environment and support the implementation of emergency procedures.

Support the Operations Manager in developing future property leaders and operational talent.

Step in as the hotel PIC when required, including during the absence or vacancy of the hotel leader.

Be available to support urgent operational issues or emergencies when required, including outside normal working hours.

Undertake other ad-hoc assignments based on operational needs.

Job Requirements

3-6 years of experience in hotel operations, with at least 1-2 years in a supervisory or management role.

Experience in branded hotel chains and/or independent or boutique hotels is preferred.

Experience in mid-scale or economy hotels and lean operating environments is an advantage.

Strong leadership, coaching and team development skills.

Good commercial mindset and comfortable working with operational KPIs and performance data.

Comfortable using PMS, OTA platforms and Excel.

Strong accountability, problem-solving and decision-making skills.

Hands-on, adaptable and resourceful, with the ability to work independently in a lean operating environment.

Good communication skills with a professional and mature attitude.

- we regret that only shortlisted candidates will be notified -