Duty Manager: Lead Hotel Ops & Guest Delight

Hilton; Selangor; On-site; MYR 48,000 - 80,000; Full time

Job summary

Hilton is seeking a Duty Manager to oversee daily hotel operations, ensuring seamless collaboration across departments and exceptional guest service. You will lead front desk activities, staff coordination, and rapid issue resolution to maintain high standards of hospitality.

The role requires strong leadership, English fluency, and the ability to work nights, weekends, and holidays in a dynamic hotel environment.

Qualifications

• Front office or hotel operations supervisory experience.
• Strong team leadership and guest-service focus.
• Excellent communication and problem-solving skills.
• Proficient with hotel PMS systems.
• Fluent in English; additional languages a plus.
• Able to work nights, weekends, and holidays.

Responsibilities

• Manage daily hotel operations across departments.
• Oversee front desk, staffing, room inventory and service quality.
• Ensure policy compliance and guest satisfaction.
• Provide coaching and training to hotel staff.
• Respond promptly to inquiries and resolve issues.
• Monitor safety, security, and performance metrics.
• Coordinate with departments during peak periods.

Skills

Front office operations

Team management

Communication

Problem solving

English fluency

Flexible schedule

Tools

Hotel PMS

Job description

Hilton is seeking a Duty Manager to oversee daily hotel operations, ensuring seamless collaboration across departments and exceptional guest service. You will lead front desk activities, staff coordination, and rapid issue resolution to maintain high standards of hospitality.

The role requires strong leadership, English fluency, and the ability to work nights, weekends, and holidays in a dynamic hotel environment.