Hotel Operation Manager

Villa Chee Sdn Bhd; Sekinchan; On-site; MYR 67,000 - 112,000; Full time

Job summary

Villa Chee Sdn Bhd in Sekinchan, Selangor, is seeking an experienced Hotel Operations Manager to oversee day-to-day hotel activities and ensure exceptional guest experiences. The role involves supervising multiple departments, monitoring costs, and maintaining high service standards.

Applicants should have 3–5 years in hotel operations, with F&B experience considered an advantage. Strong leadership, communication, and Mandarin Chinese skills are essential, along with flexibility to work shifts

Qualifications

• Minimum 3–5 years of relevant experience in hotel operations.
• Experience in F&B operations will be an added advantage.
• Strong leadership, communication and problem-solving skills.
• Good knowledge of hotel operations and guest service.
• Able to read and write Chinese (Mandarin).
• Able to manage and motivate a team effectively.
• Responsible, organised and able to work independently.
• Willing to work shifts, weekends and public holidays when required.
• Willing to work at Sekinchan, Selangor.

Responsibilities

• Oversee the day-to-day operations of the hotel.
• Ensure smooth operations and maintain high standards of service and guest experience.
• Manage and supervise hotel departments and staff.
• Monitor room operations, housekeeping, maintenance and front office activities.
• Handle guest feedback, complaints and operational issues.
• Monitor manpower, operating costs and overall hotel performance.
• Ensure compliance with Company SOPs, safety, hygiene and service standards.
• Coordinate with different departments to ensure efficient hotel operations.
• Conduct staff training, performance monitoring and manpower planning.
• Prepare operational reports and provide regular updates to Management.
• Identify areas for improvement and implement measures to enhance operational efficiency.
• Perform other duties as assigned by Management.

Skills

Leadership

Communication

Problem-solving

Hotel operations

Mandarin Chinese

Job description

Oversee the day-to-day operations of the hotel.

Ensure smooth operations and maintain high standards of service and guest experience.

Manage and supervise hotel departments and staff.

Monitor room operations, housekeeping, maintenance and front office activities.

Handle guest feedback, complaints and operational issues.

Monitor manpower, operating costs and overall hotel performance.

Ensure compliance with Company SOPs, safety, hygiene and service standards.

Coordinate with different departments to ensure efficient hotel operations.

Conduct staff training, performance monitoring and manpower planning.

Prepare operational reports and provide regular updates to Management.

Identify areas for improvement and implement measures to enhance operational efficiency.

Perform other duties as assigned by Management.

Requirements

Minimum 3–5 years of relevant experience in hotel operations.

Experience in F&B operations will be an added advantage.

Strong leadership, communication and problem-solving skills.

Good knowledge of hotel operations and guest service.

Able to read and write Chinese (Mandarin).

Able to manage and motivate a team effectively.

Responsible, organised and able to work independently.

Willing to work shifts, weekends and public holidays when required.

Willing to work at Sekinchan, Selangor

Villa Chee is located in Sekinchan in the middle of the rice paddies, you’ll be able to see the rice paddies from a private balcony and wake up in the middle of freshly ploughed rice fields and witness the rising sun break through the clouds.

Villa Chee is located in Sekinchan in the middle of the rice paddies, you’ll be able to see the rice paddies from a private balcony and wake up in the middle of freshly ploughed rice fields and witness the rising sun break through the clouds.