Duty Manager (Hospitality)

WIT Venture Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

WIT Venture Sdn Bhd is seeking a Duty Manager to oversee daily hotel operations on shift, ensuring service quality and compliance in the absence of senior management.

You will supervise front desk, housekeeping, security and maintenance, handle escalations, manage room allocation and occupancy, and prepare shift reports. The role requires leadership, quick decision-making, and a customer-focused approach.

Qualifications

• Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related fields.
• Minimum 2–4 years of experience in hotel operations, serviced apartments, or building management.
• Supervisory or duty manager experience is an advantage.
• Strong problem-solving and decision-making skills.

Responsibilities

• Oversee daily hotel/building operations during assigned shifts.
• Act as on-duty management representative to handle issues, emergencies, and guest concerns.
• Ensure proper room allocation, occupancy control, and block room management.
• Monitor front desk, housekeeping, maintenance, and security operations for efficiency and standards.
• Handle cash handling, deposits, refunds, and basic financial transactions during shifts.
• Prepare incident and shift reports for management.

Skills

Leadership

Problem-solving

Communication (English/Bahasa Malaysia

Education

Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related fields

Tools

MS Office

Job description

Job Description

The Duty Manager is responsible for overseeing daily operations during assigned shifts, ensuring smooth operations, service quality, and compliance with company policies when senior management is not on duty.

Key responsibilities include, but are not limited to:

1. Operations & Shift Management

• Oversee daily hotel/building operations during assigned shifts.
• Act as the on-duty management representative to handle operational issues, emergencies, and guest concerns.
• Ensure proper room allocation, occupancy control, and block room management.
• Monitor front desk, housekeeping, maintenance, and security operations to ensure efficiency and service standards.

2. Financial & Asset Control

• Monitor cash handling, deposits, refunds, and basic financial transactions during shifts.
• Ensure accurate record-keeping, handover reports, and daily logs.
• Safeguard company assets including keys, access cards, smart locks, equipment, and facilities.
• Report any discrepancies, irregularities, or incidents immediately to management.

3. Guest Relations & Service Recovery

• Handle escalated guest complaints professionally and ensure timely resolution.
• Maintain high standards of guest satisfaction and service quality.
• Coordinate with relevant departments to resolve guest-related issues.

4. Staff Supervision

• Supervise front-line staff during shifts and ensure adherence to SOPs and company policies.
• Conduct shift briefings and ensure proper handovers.
• Monitor staff attendance, discipline, and performance during shifts.

5. Compliance, Safety & Reporting

• Ensure compliance with company policies, safety standards, and employment regulations.
• Handle incidents, emergencies, and accidents in accordance with company procedures.
• Prepare incident reports, shift reports, and operational summaries for management.

6. Other Duties

• Perform any other duties assigned by management from time to time.

Job Requirements

1. Education & Experience

• Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related fields.
• Minimum 2–4 years of experience in hotel operations, serviced apartments, or building management.
• Previous supervisory or duty manager experience is an advantage.

2. Skills & Competencies

• Strong problem-solving and decision-making skills.
• Good leadership and people management abilities.
• High level of responsibility, integrity, and accountability.
• Good communication skills in English and Bahasa Malaysia (Mandarin is an advantage).
• Basic proficiency in MS Office and hotel/property management systems.

3. Personal Attributes

• Calm under pressure and able to handle emergencies.
• Detail-oriented and well‑organised.
• Willing to work shifts, weekends, and public holidays.
• Customer-focused with a professional attitude.

4. Work Conditions

• Must be flexible with working hours, including night shifts if required.
• Must comply with company policies, confidentiality, and operational controls.

Proposed Salary Range： RM 2,500 – RM 4,000 per month, depending on experience, shift coverage, and operational scope.

We strive for continuous improvement to foster long‑term careers and supporting our people in achieving their professional goals.

Over the years, the Company has successfully delivered a diverse portfolio of prestigious projects, encompassing luxury hotels, high‑end residential developments, corporate offices for multinational organizations, as well as facilities for government ministries, universities and hospitals. Our strong focus on understanding client requirements and our commitment to delivering excellence have fostered long‑term client relationships and a high level of repeat business.

We strive for continuous improvement to foster long‑term careers and supporting our people in achieving their professional goals.

Over the years, the Company has successfully delivered a diverse portfolio of prestigious projects, encompassing luxury hotels, high‑end residential developments, corporate offices for multinational organizations, as well as facilities for government ministries, universities and hospitals. Our strong focus on understanding client requirements and our commitment to delivering excellence have fostered long‑term client relationships and a high level of repeat business.