Hotel Operation Assistant

Private Advertiser; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Staff facilities

Training programmes

Job summary

Private Advertiser in Kuala Lumpur City Centre is seeking a Hotel Operation Assistant to join our team. This full‑time role supports front office and guest services, ensuring smooth operations and high guest satisfaction.

You will assist with check‑ins/outs, coordinate housekeeping and other departments, respond to guest requests, and keep accurate records. Flexibility for shifts, and fluency in English are required.

Qualifications

• Proven experience in hotel operations, front office, or guest services.
• Strong communication and interpersonal skills.
• Ability to multitask effectively in a fast‑paced environment.
• Proficiency in hotel management systems and computer applications.
• Attention to detail in record-keeping and documentation.
• Flexibility to work evenings, weekends and public holidays as required.
• Fluency in English; additional language skills are advantageous.

Responsibilities

• Assisting with front desk operations, including check-ins and check-outs.
• Coordinating housekeeping, maintenance and other hotel departments for smooth service.
• Responding to guest requests and resolving issues promptly and professionally.
• Maintaining accurate records of guest information and operations.
• Assisting with room allocation and availability management.
• Supporting the organisation of hotel events and special guest services.
• Handling administrative tasks related to guest services and operations.
• Ensuring compliance with hotel policies, procedures and health and safety rules.
• Contributing to a welcoming and well‑organised environment for guests and staff.

Skills

Customer service

Front desk

Guest relations

Multitasking

English fluency

Tools

Hotel management systems

Job description

About the role

We are seeking a Hotel Operation Assistant to join our team in Kuala Lumpur City Centre. This is a full-time position that plays a vital role in ensuring smooth daily operations and delivering exceptional guest experiences. As a Hotel Operation Assistant, you will be at the heart of our front office and guest services, supporting the seamless functioning of our hotel operations and contributing directly to guest satisfaction and operational excellence.

What you'll be doing

Assisting with front desk operations, including check-ins, check-outs, and guest inquiries

Supporting the coordination of housekeeping, maintenance, and other hotel departments to ensure efficient service delivery

Responding to guest requests and resolving issues promptly and professionally

Maintaining accurate records and documentation of guest information and operational activities

Assisting with room allocation and managing the availability status of rooms

Supporting the organisation of hotel events and special services for guests

Helping with administrative tasks related to guest services and operations

Ensuring compliance with hotel policies, procedures, and health and safety regulations

Contributing to a welcoming and organised environment for both guests and staff

What we're looking for

Proven experience in hotel operations, front office, or guest services roles

Strong communication and interpersonal skills with a genuine passion for delivering excellent customer service

Ability to multitask effectively and manage time efficiently in a fast‑paced environment

Proficiency in hotel management systems and general computer applications

Excellent organisational and problem‑solving abilities

Attention to detail and accuracy in record‑keeping and documentation

Flexibility to work various shifts, including evenings, weekends, and public holidays as required

A positive attitude and willingness to support team members

Fluency in English; additional language skills are advantageous

What we offer

We provide competitive remuneration, professional development opportunities, and a supportive work environment where your contributions are valued. We are committed to fostering a culture of excellence and teamwork, and we encourage our staff to grow within the organisation. Benefits include access to staff facilities, training programmes to enhance your skills, and the satisfaction of working in a fast‑paced, guest‑focused industry.

About us

We are a hospitality company committed to delivering outstanding guest experiences and maintaining the highest standards of service excellence. Located in the vibrant Kuala Lumpur City Centre, we pride ourselves on our professional team, attention to detail, and dedication to creating welcoming environments for our guests. Our mission is to provide exceptional hospitality services whilst fostering a positive workplace culture where our team members can thrive and develop their careers.