Hotel Operation Assistant

Maukerja Malaysia; Kuala Lumpur; On-site; MYR 24,000 - 54,000; Full time

Benefits offered by this job

Staff facilities

Training programmes to enhance skills

Career growth opportunities

Job summary

Jora Malaysia in Kuala Lumpur City Centre is seeking a Hotel Operation Assistant to join our team on a full-time basis. You will be at the heart of front office and guest services, supporting daily hotel operations and delivering guest satisfaction.

This role requires great communication, multitasking, and proficiency with hotel management systems. You will coordinate housekeeping, maintenance, and other departments while ensuring compliance with safety policies and a welcoming atmosphere for

Qualifications

• Proven experience in hotel operations, front office, or guest services roles.
• Strong communication and interpersonal skills with a genuine passion for delivering excellent customer service.
• Ability to multitask effectively and manage time efficiently in a fast-paced environment.
• Proficiency in hotel management systems and general computer applications.
• Excellent organisational and problem-solving abilities.
• Attention to detail and accuracy in record-keeping and documentation.
• Flexibility to work various shifts, including evenings, weekends, and public holidays as required.

Responsibilities

• Assisting with front desk operations, including check-ins, check-outs, and guest inquiries
• Supporting the coordination of housekeeping, maintenance, and other hotel departments to ensure efficient service delivery
• Responding to guest requests and resolving issues promptly and professionally
• Maintaining accurate records and documentation of guest information and operational activities
• Assisting with room allocation and managing the availability status of rooms
• Supporting the organisation of hotel events and special services for guests
• Helping with administrative tasks related to guest services and operations
• Ensuring compliance with hotel policies, procedures, and health and safety regulations
• Contributing to a welcoming and organised environment for both guests and staff

Skills

Hotel operations

Front office

Guest services

Communication skills

Multitasking

Computer proficiency

Attention to detail

Hotel management systems

Tools

Hotel management systems

General computer applications

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a Hotel Operation Assistant to join our team in Kuala Lumpur City Centre. This is a full-time position that plays a vital role in ensuring smooth daily operations and delivering exceptional guest experiences. As a Hotel Operation Assistant, you will be at the heart of our front office and guest services, supporting the seamless functioning of our hotel operations and contributing directly to guest satisfaction and operational excellence.

What you'll be doing

• Assisting with front desk operations, including check-ins, check-outs, and guest inquiries
• Supporting the coordination of housekeeping, maintenance, and other hotel departments to ensure efficient service delivery
• Responding to guest requests and resolving issues promptly and professionally
• Maintaining accurate records and documentation of guest information and operational activities
• Assisting with room allocation and managing the availability status of rooms
• Supporting the organisation of hotel events and special services for guests
• Helping with administrative tasks related to guest services and operations
• Ensuring compliance with hotel policies, procedures, and health and safety regulations
• Contributing to a welcoming and organised environment for both guests and staff

What we're looking for

• Proven experience in hotel operations, front office, or guest services roles
• Strong communication and interpersonal skills with a genuine passion for delivering excellent customer service
• Ability to multitask effectively and manage time efficiently in a fast-paced environment
• Proficiency in hotel management systems and general computer applications
• Excellent organisational and problem-solving abilities
• Attention to detail and accuracy in record-keeping and documentation
• Flexibility to work various shifts, including evenings, weekends, and public holidays as required
• A positive attitude and willingness to support team members
• Fluency in English; additional language skills are advantageous

What we offer

We provide competitive remuneration, professional development opportunities, and a supportive work environment where your contributions are valued. We are committed to fostering a culture of excellence and teamwork, and we encourage our staff to grow within the organisation. Benefits include access to staff facilities, training programmes to enhance your skills, and the satisfaction of working in a fast-paced, guest-focused industry.

About us

We are a hospitality company committed to delivering outstanding guest experiences and maintaining the highest standards of service excellence. Located in the vibrant Kuala Lumpur City Centre, we pride ourselves on our professional team, attention to detail, and dedication to creating welcoming environments for our guests. Our mission is to provide exceptional hospitality services whilst fostering a positive workplace culture where our team members can thrive and develop their careers.