Hotel Front Desk Officer

Lu Ma Services Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 29,000; Full time

Benefits offered by this job

Comprehensive health insurance

Professional development opportunities

Hotel stay discounts

Team-building activities

Job summary

LU MA SERVICES SDN BHD is seeking a dynamic Hotel Front Desk Officer to join our team in Kuala Lumpur City Centre. In this full-time role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience throughout their stay.

You will warmly welcome guests, handle check-in/check-out, respond to inquiries, manage reservations and billing, and provide information about facilities and local area.

Qualifications

• Proficiency in English and Bahasa Malaysia for guest communication.
• Excellent communication and interpersonal skills.
• Experience in hospitality or front desk is a plus.

Responsibilities

• Warmly welcome and check-in/check-out guests with a smooth process.
• Respond to guest inquiries and requests promptly and courteously.
• Manage reservations, room assignments and billing accurately.
• Provide information about hotel facilities and local area.
• Assist with luggage handling and concierge services as needed.
• Maintain accurate records of guest interactions and transactions.
• Contribute to a positive and professional team environment.

Skills

English communication

Bahasa Malaysia

Guest interaction

Problem solving

Teamwork

Tools

Front office systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a dynamic and customer-focused Hotel Front Desk Officer to join our team at LU MA SERVICES SDN BHD' in the vibrant Kuala Lumpur City Centre. In this full-time role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience throughout their stay.

What you'll be doing

• Warmly welcome and check-in/check-out guests, ensuring a smooth and efficient process
• Respond to guest inquiries and requests in a timely and courteous manner
• Effectively handle guest reservations, room assignments and billing
• Provide information and recommendations about the hotel's facilities, services and the local area
• Assist with luggage handling and concierge services as needed
• Maintain accurate records and documentation related to guest interactions
• Contribute to a positive and professional team environment

What we're looking for

• At least 1 year of experience in a similar front desk or customer service role in the hospitality industry
• Excellent communication and interpersonal skills with a friendly and welcoming demeanor
• Strong problem-solving abilities and the flexibility to handle a variety of tasks
• Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively with guests
• Familiarity with hotel front office systems and procedures
• Ability to work in a fast-paced environment and maintain composure under pressure

What we offer

At LU MA SERVICES SDN BHD', we are committed to providing our employees with a supportive and rewarding work environment. Along with a competitive salary, we offer a range of benefits including:

• Comprehensive health insurance coverage
• Opportunities for professional development and career advancement
• Discounts on hotel stays
• Engaging social and team-building activities

About us

LU MA SERVICES SDN BHD' is a leading short term rental operator in Malaysia, known for our commitment to exceptional guest experiences and fostering a positive work culture. With a strong presence in Kuala Lumpur, we pride ourselves on our modern facilities, diverse dining options and personalized service. Join our team and be part of our continued growth and success.