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Winfast Corporation Sdn Bhd; Kuantan; On-site; MYR 28,000 - 39,000; Full time

Job summary

Winfast Corporation Sdn Bhd, based in Kuantan, Malaysia, is seeking a friendly front desk associate to handle guest enquiries, calls and reservations. You will welcome guests and provide professional customer service at the reception.

Responsibilities include check-in/check-out support, managing booking records, coordinating with housekeeping, and maintaining accurate records while safeguarding guest information. A neat, organised front office is essential.

Responsibilities

• Attend to guest enquiries, telephone calls, WhatsApp messages and reservations
• Handle guest check-in and check-out procedures
• Manage booking records, room availability and payment collections
• Welcome guests and provide professional customer service
• Attend to guest requests, complaints and feedback
• Coordinate with housekeeping and maintenance to ensure rooms and facilities are clean and ready for guests
• Maintain proper records, reports and documentation
• Ensure the front office and reception area are clean, tidy and organised
• Safeguard company property and maintain confidentiality of guest information

Job description

This role involves attending to guest enquiries, telephone calls, WhatsApp messages and reservations, as well as managing the front office reception area for a hospitality establishment.

Key responsibilities

• Attend to guest enquiries, telephone calls, WhatsApp messages and reservations
• Handle guest check-in and check-out procedures
• Manage booking records, room availability and payment collections
• Welcome guests and provide professional customer service
• Attend to guest requests, complaints and feedback
• Coordinate with housekeeping and maintenance to ensure rooms and facilities are clean and ready for guests
• Maintain proper records, reports and documentation
• Ensure the front office and reception area are clean, tidy and organised
• Safeguard company property and maintain confidentiality of guest information