Hostel Front Desk Staff

THE YOUNG MEN'S CHRISTIAN ASSOCIATION OF KUALA LUMPUR; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

The YMCA of Kuala Lumpur is seeking an Hostel Front Desk Staff to welcome guests, manage bookings, handle payments, and ensure smooth operations at the reception.

You will assist guests with check-in/check-out, provide information on hostel facilities, and maintain accurate records for daily operations in a fast-paced environment.

Qualifications

• Front desk communication and guest service
• Ability to handle bookings, check-in/out processes
• Cash handling and receipts
• Knowledge of hostel facilities and local area

Responsibilities

• Welcome guests, verify bookings, issue room keys, and manage check-in and check-out procedures
• Respond to guests' questions and provide information on hostel facilities, services, rules, and nearby amenities
• Maintain accurate records of room availability, reservations, extensions, cancellations, and room allocations
• Collect room charges, deposits, and applicable fees; issue receipts and maintain cash records
• Handle incoming calls, messages, emails, and enquiries professionally and inform relevant staff
• Receive and address guest complaints promptly, escalate as needed
• Monitor guest access, manage keys/cards, record visitors, report suspicious activities
• Report room defects, maintenance issues, cleaning requirements, etc
• Maintain guest registers, incident reports, daily handover records, occupancy reports
• Ensure guests comply with hostel rules, assist during emergencies such as fire alarms or evacuations

Skills

Guest reception

Booking management

Payment handling

Customer service

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hostel Front Desk Staff role involving guest reception, booking management, payment handling, and security responsibilities.

Key responsibilities

• Welcome guests, verify bookings, issue room keys, and manage check-in and check-out procedures
• Respond to guests' questions and provide information on hostel & facilities, services, rules, and nearby amenities
• Maintain accurate records of room availability, reservations, extensions, cancellations, and room allocations
• Collect room charges, deposits, and applicable fees; issue receipts and maintain proper cash records
• Handle incoming calls, messages, emails, and enquiries professionally and ensure information is communicated to relevant staff
• Receive and address guest complaints promptly, resolve routine issues, and escort from the supervisor
• Monitor guest access, manage keys/cards, record visitors where required, and report? i? suspicious activities or security concerns
• Report room defects, maintenance issues, cleaning requirements, etc
• Maintain guest registers, incident reports, daily handover records, occupancy reports, and other required documentation
• Ensure guests comply with hostel rules, maintain a safe and orderly reception area, and assist during emergencies, fire alarms, evacuations, or other incidents