Hospitality Sales & Admin Specialist

Hilton; Kuah; On-site; MYR 18,000 - 28,000; Full time

Job summary

Hilton in Malaysia is hiring a Sales Administrator to support the Sales & Marketing team with administrative tasks, client engagement, and CRM data management. The role contributes to coordinating inquiries, contracts, and marketing initiatives while delivering memorable guest experiences.

The position requires a background in hotel sales admin, strong communication, and proficiency in Microsoft Office, Delphi, Salesforce or similar systems, with a focus on accuracy and teamwork.

Qualifications

• Minimum 1 year in a hotel sales admin/coordinator role preferred.
• Diploma or degree in Marketing, Hospitality, Communications, or related field.
• Strong verbal and written communication skills.
• Experience in customer service, event coordination, or marketing preferred.
• Proficiency in Microsoft Office and hotel/event management software.
• Creative mindset with attention to detail.
• Ability to multitask and manage time effectively.
• Analytical thinking and data-driven decision-making.
• Team player with a proactive attitude and problem-solving skills.
• Familiarity with digital marketing tools and CRM platforms is a plus.

Responsibilities

• Communication & Client Engagement: Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
• Administrative & Organizational Skills: Manage daily administrative tasks, departmental documentation, filing systems, appointments and scheduling efficiently.
• Sales Coordination & Support: Support sales operations by coordinating customer inquiries, monitoring contract status, facilitating follow-ups and assisting the team in achieving sales targets.
• CRM & Data Management: Maintain accurate customer records, account activities and sales-related information within CRM systems.
• Reporting & Performance Analysis: Prepare regular sales reports, production reports, forecasts and performance tracking to support business decisions.
• Digital Marketing & Content Coordination: Support digital marketing initiatives, coordinate content contributions and enhance the hotel's online brand visibility.
• Customer Service & Online Reputation Management: Respond professionally to guest inquiries and online reviews while maintaining positive customer engagement.
• Market Research & Competitor Analysis: Monitor market trends, competitor activities and customer insights to identify relevant business and marketing opportunities.
• Budget & Forecasting Support: Assist in preparing budgeting and forecasting reports to support departmental planning.
• Cross-Departmental Collaboration: Work closely with hotel departments and the National Marketing team to coordinate client requirements, content opportunities and marketing initiatives.
• Problem-Solving & Attention to Detail: Demonstrate accuracy, initiative and effective problem-solving when handling administrative tasks and sales coordination matters.

Skills

Verbal & written communication

Analytical thinking

Problem-solving

Team player

Attention to detail

Multitasking

Time management

Customer service experience

Marketing coordination experience

Digital marketing tools familiarity

Education

Diploma or degree in Marketing

Hospitality or Communications

Related field

Tools

Delphi

Salesforce

OnQ

Market Planner

Microsoft Office

Job description

Hilton in Malaysia is hiring a Sales Administrator to support the Sales & Marketing team with administrative tasks, client engagement, and CRM data management. The role contributes to coordinating inquiries, contracts, and marketing initiatives while delivering memorable guest experiences.

The position requires a background in hotel sales admin, strong communication, and proficiency in Microsoft Office, Delphi, Salesforce or similar systems, with a focus on accuracy and teamwork.