Hospitality Sales Coordinator: Elevate Guest Experiences

Hilton; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Hilton in Kuala Lumpur is seeking a Sales Coordinator to support the Sales & Marketing team with administrative, customer service, and lead development duties, helping secure future business and memorable guest experiences.

You’ll coordinate events and campaigns, engage clients and vendors, manage timelines and budgets, and contribute to market research and digital campaigns using tools like Salesforce and OnQ.

Qualifications

• At least 1 year of experience in a hotel sales admin/coordinator role preferred.
• Diploma or degree in Marketing, Hospitality, Communications, or related field.
• Strong verbal and written communication skills.
• Experience in customer service, event coordination, or marketing preferred.
• Proficiency in Microsoft Office and hotel/event management software.
• Creative mindset with attention to detail.
• Ability to multitask and manage time effectively.
• Analytical thinking and data-driven decision-making.
• Team player with a proactive attitude and problem-solving skills.
• Familiarity with digital marketing tools and CRM platforms is a plus.

Responsibilities

• Communication & Client Engagement: Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
• Customer Service: Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle.
• Project Coordination: Assist in planning and executing events and marketing projects, managing timelines and logistics.
• Market Research: Conduct research to identify customer preferences, market trends, and competitive insights.
• Budget Support: Help manage budgets, track expenses, and ensure cost-effective execution.
• Digital Marketing: Support online campaigns and create engaging content for social media and digital platforms.
• Sales Support: Assist the sales team with proposals, client negotiations, and promotional activities.
• Vendor & Stakeholder Relations: Maintain strong relationships with external partners to ensure quality and reliability.
• Problem-Solving: Address issues promptly during planning and execution phases.
• Performance Analysis: Evaluate the success of campaigns and events using data and KPIs.
• Team Collaboration: Work cross-functionally with departments to align efforts and achieve goals.
• Innovation & Adaptability: Stay current with industry trends and apply innovative approaches.
• Technical Tools: Use hotel systems such as Delphi, Salesforce, OnQ, and Market Planner Survey tools effectively.

Skills

Communication

Customer service

Marketing

Event coordination

Digital marketing

Time management

Analytical thinking

Teamwork

Problem-solving

Education

Diploma or degree in Marketing/Hospitality/Communications

Tools

Microsoft Office

Delphi

Salesforce

OnQ

Market Planner Survey tools

Job description

Hilton in Kuala Lumpur is seeking a Sales Coordinator to support the Sales & Marketing team with administrative, customer service, and lead development duties, helping secure future business and memorable guest experiences.

You’ll coordinate events and campaigns, engage clients and vendors, manage timelines and budgets, and contribute to market research and digital campaigns using tools like Salesforce and OnQ.