Hospitality Operations Manager – Rooms & Front Desk

Meili Resort Hotel Sdn Bhd; Semporna; On-site; MYR 67,000 - 100,000; Full time

Job summary

Meili Resort Hotel Sdn Bhd in Sabah Semporna seeks an experienced hospitality leader to oversee front desk, concierge, housekeeping and reservations, ensuring seamless daily operations and guest satisfaction. The role requires 5–8 years of supervisory experience in guest services or related areas, strong leadership, and proficiency with PMS and revenue tools.

You will manage budgets, train staff, and uphold brand standards across departments.

Qualifications

• Minimum 5–8 years of supervisory experience in guest services, housekeeping, or front office operations.
• Leadership and staff development experience.
• Experience overseeing multiple departments to ensure quality and efficiency.

Responsibilities

• Oversee daily operations of front desk, concierge, housekeeping, and reservations.
• Maintain brand standards for cleanliness and guest satisfaction.
• Monitor departmental budgets and assist with revenue strategies.
• Lead hiring, training, scheduling, and performance evaluations for supervisory teams.

Skills

Strong leadership

Conflict resolution

Communication abilities

Bilingual: Chinese & English

Education

High school diploma

Degree in hospitality or business management

Tools

Property Management Systems (PMS)

Revenue tools

Job description

Meili Resort Hotel Sdn Bhd in Sabah Semporna seeks an experienced hospitality leader to oversee front desk, concierge, housekeeping and reservations, ensuring seamless daily operations and guest satisfaction. The role requires 5–8 years of supervisory experience in guest services or related areas, strong leadership, and proficiency with PMS and revenue tools.

You will manage budgets, train staff, and uphold brand standards across departments.