Hotel Operations Supervisor: Lead Guest Experience & Team

DE HOUSE HOTEL; Sibu; On-site; MYR 45,000 - 67,000; Full time

Job summary

DE HOUSE HOTEL in Sibu, Sarawak is seeking a Hotel Supervisor to oversee day-to-day hotel operations, coordinating front desk, housekeeping, and staff across shifts. You will handle guest queries, ensure service consistency, and support staff scheduling and training to maintain high standards.

The role emphasizes strong communication, problem-solving, and hands-on supervision within a hospitality environment, with opportunities for career development and a supportive team culture.

Qualifications

• Minimum 1 year of experience in a hotel supervisory role.
• Strong interpersonal and communication skills for team management.
• Solid understanding of hotel operations including front desk and guest services.
• Proficiency with hotel management software and related technologies.
• Excellent problem-solving and decision-making abilities.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Manage and coordinate the work of front desk, housekeeping, and other hotel staff to deliver exceptional customer service
• Oversee the handling of guest queries, complaints, and requests in a timely and professional manner
• Assist in the preparation of staff schedules and ensure adequate coverage across all shifts
• Monitor inventory levels and place orders for necessary supplies
• Ensure compliance with all hotel policies, procedures, and safety regulations
• Provide training and support to hotel staff to maintain high standards of performance
• Contribute to the development and implementation of new initiatives to improve hotel operations

Skills

Team leadership

Guest service

Communication

Hotel software

Tools

Hotel management software

Job description

DE HOUSE HOTEL in Sibu, Sarawak is seeking a Hotel Supervisor to oversee day-to-day hotel operations, coordinating front desk, housekeeping, and staff across shifts. You will handle guest queries, ensure service consistency, and support staff scheduling and training to maintain high standards.

The role emphasizes strong communication, problem-solving, and hands-on supervision within a hospitality environment, with opportunities for career development and a supportive team culture.