Front Office & Guest Experience Leader

Wyndham Hotels & Resorts; Shah Alam; On-site; MYR 78,000 - 112,000; Full time

Job summary

Wyndham Hotels & Resorts in Malaysia seeks an experienced Front Office Manager to lead guest service, optimize revenue, and supervise daily operations in the Front Office and Reservations. You will manage room rates, promotions, and ensure staff are trained to deliver exceptional service to all guests.

The role requires coordinating with Sales, Finance, and IT to maintain system integrity, uphold grooming standards, and execute VIP services for important guests while driving guest satisfaction

Responsibilities

• Ensures thoughtful and attentive guest service with relaxed efficiency.
• Ensures complete responsiveness to the desires of our guests.
• Maintains room rate updates and oversees applicable Sales & Marketing programmes (OPERA system).
• Monitors front office operations to guarantee high standards of service and profitability.
• Trains front office staff to meet established service levels and ensure VIP and special promotions are executed correctly.

Job description

Wyndham Hotels & Resorts in Malaysia seeks an experienced Front Office Manager to lead guest service, optimize revenue, and supervise daily operations in the Front Office and Reservations. You will manage room rates, promotions, and ensure staff are trained to deliver exceptional service to all guests.

The role requires coordinating with Sales, Finance, and IT to maintain system integrity, uphold grooming standards, and execute VIP services for important guests while driving guest satisfaction