Guest Experience Manager - Front Office

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 36,000 - 60,000; Full time

Job summary

Genting Malaysia is seeking a Front Office Supervisor to uphold the highest service standards across our hotel and hospitality operations. You will lead the front desk team, manage guest requests, and ensure smooth daily operations in a dynamic resort environment.

The role requires strong leadership, excellent communication, and a proactive approach to guest satisfaction, with a focus on professional service recovery and team collaboration.

Qualifications

• Minimum SPM Education. Preferably Degree/ Diploma/ Certificate in Hotel Management.
• Basic Computer Knowledge
• Preferably with two (2) years working experience as Supervisor
• Well versed in Front Office job function
• Able to write reports and make recommendation when required
• Abilities to work independently
• Good interpersonal skill
• Good leadership
• Interest to work with people
• Willing to work long hour
• Pleasant personallity

Responsibilities

• In charge of Front Office Department preserving the best quality standards and good order of the House as expresses by the Management.
• To handle guest request and complaints efficiently and professionally with justify service recovery.

Skills

Interpersonal skills

Leadership

Report writing

Independent work

Front Office knowledge

People orientation

Willing to work long hours

Pleasant personality

Basic computer knowledge

Education

Minimum SPM Education

Degree/Diploma/Certificate in Hotel Management

Job description

Genting Malaysia is seeking a Front Office Supervisor to uphold the highest service standards across our hotel and hospitality operations. You will lead the front desk team, manage guest requests, and ensure smooth daily operations in a dynamic resort environment.

The role requires strong leadership, excellent communication, and a proactive approach to guest satisfaction, with a focus on professional service recovery and team collaboration.