Hospitality Learning & Development Coordinator

The RIYAZ Lavanya Langkawi; Kuah; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking an Assistant Training Manager to support the Human Resources Manager in planning, coordinating and evaluating the hotel's Learning & Development initiatives.

The role ensures all associates receive quality training that enhances service standards, operational excellence, compliance with statutory requirements, and employee engagement while supporting the hotel's business objectives.

Qualifications

• Bachelor's Degree or Diploma in Human Resource Management, Hospitality Management, Business Administration, Education or related discipline.
• HRD Corp Train-the-Trainer Certification an added advantage.
• Knowledge of Malaysian Employment Act, Industrial Relations and HRD Corp requirements.
• Proficient in Microsoft Office applications.
• Excellent presentation, facilitation and interpersonal skills.
• Good written and spoken English and Bahasa Malaysia.

Responsibilities

• Develop and implement the hotel’s Annual Training Calendar.
• Conduct Training Needs Analysis (TNA) with all departments.
• Coordinate mandatory, statutory and operational training programmes.
• Facilitate New Associate Orientation and Onboarding programmes.
• Deliver in-house training on customer service, hospitality standards, communication, leadership and behavioural competencies.
• Coordinate external trainers, consultants and government agencies where applicable.
• Support Departmental Trainers and monitor the effectiveness of departmental On-the-Job Training (OJT).
• Ensure all associates complete mandatory induction within the stipulated timeline.
• Conduct refresher training based on operational requirements.
• Maintain accurate employee training records and attendance.
• Ensure individual training files are updated and properly documented.
• Prepare monthly Learning & Development reports for Management.
• Monitor departmental training hours and completion rates.
• Prepare training materials, presentations, manuals and evaluation forms.
• Manage training schedules, venues and logistics.
• Assist Department Heads in identifying competency gaps.
• Support the Performance Management process by coordinating development plans arising from Performance Appraisals.
• Track Individual Development Plans (IDP) and succession planning initiatives.
• Coordinate supervisory and leadership development programmes.
• Support coaching and mentoring initiatives across departments.
• Ensure compliance with the HRD Corp requirements.
• Coordinate statutory training relating to Occupational Safety & Health, Fire Safety, Food Hygiene, First Aid, Anti-Harassment, PDPA, Business Ethics, Security Awareness.
• Support audit preparations relating to training documentation.
• Maintain compliance with hotel policies, SOPs and brand standards.
• Organise employee engagement programmes and awareness campaigns.
• Coordinate recognition programmes and training certifications.
• Support welfare and employee development initiatives.
• Promote a culture of continuous learning and service excellence.
• Work closely with Department Heads to improve operational performance through training.
• Conduct regular training follow-ups to measure behavioural and operational improvements.
• Recommend appropriate interventions to improve service quality and guest satisfaction.
• Assist in preparing the annual Training Budget.
• Monitor training expenditure.
• Ensure cost-effective utilisation of training resources.
• Source external grants and HRD Corp claimable programmes where appropriate.

Skills

Presentation skills

Facilitation

Interpersonal skills

English language

Bahasa Malaysia

Microsoft Office

Education

Bachelor's degree or Diploma in HRM / Hospitality / Business Administration

Tools

Microsoft Office

Job description

Jora Malaysia is seeking an Assistant Training Manager to support the Human Resources Manager in planning, coordinating and evaluating the hotel's Learning & Development initiatives.

The role ensures all associates receive quality training that enhances service standards, operational excellence, compliance with statutory requirements, and employee engagement while supporting the hotel's business objectives.