Hotel Operations & Guest Experience Lead

Corsica Hotel Sdn Bhd; Kulai; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia in Malaysia is seeking a senior hotel administrator to oversee daily operations, staff performance, and guest satisfaction while aligning with budgets and compliance. The role requires strong leadership and guest-service skills and offers opportunities to coordinate cross-departmental tasks.

Eligibility includes at least 5 years in hospitality, with 2 years in supervisory or management roles; fluency in English and Bahasa Malaysia is expected, with flexibility to work weekends and

Qualifications

• Minimum 5 years of hotel industry experience, with at least 2 years in a supervisory or assistant management role.
• Strong leadership, communication, and problem-solving skills.
• Fluent in English and Bahasa Malaysia.

Responsibilities

• Performing administrative tasks such as answering phones, greeting guests, and maintaining records.
• Interviewing job candidates to ensure they meet the qualifications for the position.
• Monitoring staff performance to ensure quality service and satisfaction.
• Conducting audits to ensure hotel compliance with legal requirements.
• Assisting in development and implementation of budgets for departments.
• Overseeing day-to-day hotel operations to ensure smooth operation of all departments.
• Reviewing guest feedback and making recommendations to management regarding issues.
• Managing hotel staff including hiring, training, scheduling, disciplining, and firing as needed.

Skills

Leadership

Communication

Problem-solving

Customer service

Tools

PMS (Hotel)

Microsoft Office

Job description

Jora Malaysia in Malaysia is seeking a senior hotel administrator to oversee daily operations, staff performance, and guest satisfaction while aligning with budgets and compliance. The role requires strong leadership and guest-service skills and offers opportunities to coordinate cross-departmental tasks.

Eligibility includes at least 5 years in hospitality, with 2 years in supervisory or management roles; fluency in English and Bahasa Malaysia is expected, with flexibility to work weekends and