Assistant Training Manager

The RIYAZ Lavanya Langkawi; Kuah; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking an Assistant Training Manager to support the Human Resources Manager in planning, coordinating and evaluating the hotel's Learning & Development initiatives.

The role ensures all associates receive quality training that enhances service standards, operational excellence, compliance with statutory requirements, and employee engagement while supporting the hotel's business objectives.

Qualifications

• Bachelor's Degree or Diploma in Human Resource Management, Hospitality Management, Business Administration, Education or related discipline.
• HRD Corp Train-the-Trainer Certification an added advantage.
• Knowledge of Malaysian Employment Act, Industrial Relations and HRD Corp requirements.
• Proficient in Microsoft Office applications.
• Excellent presentation, facilitation and interpersonal skills.
• Good written and spoken English and Bahasa Malaysia.

Responsibilities

• Develop and implement the hotel’s Annual Training Calendar.
• Conduct Training Needs Analysis (TNA) with all departments.
• Coordinate mandatory, statutory and operational training programmes.
• Facilitate New Associate Orientation and Onboarding programmes.
• Deliver in-house training on customer service, hospitality standards, communication, leadership and behavioural competencies.
• Coordinate external trainers, consultants and government agencies where applicable.
• Support Departmental Trainers and monitor the effectiveness of departmental On-the-Job Training (OJT).
• Ensure all associates complete mandatory induction within the stipulated timeline.
• Conduct refresher training based on operational requirements.
• Maintain accurate employee training records and attendance.
• Ensure individual training files are updated and properly documented.
• Prepare monthly Learning & Development reports for Management.
• Monitor departmental training hours and completion rates.
• Prepare training materials, presentations, manuals and evaluation forms.
• Manage training schedules, venues and logistics.
• Assist Department Heads in identifying competency gaps.
• Support the Performance Management process by coordinating development plans arising from Performance Appraisals.
• Track Individual Development Plans (IDP) and succession planning initiatives.
• Coordinate supervisory and leadership development programmes.
• Support coaching and mentoring initiatives across departments.
• Ensure compliance with the HRD Corp requirements.
• Coordinate statutory training relating to Occupational Safety & Health, Fire Safety, Food Hygiene, First Aid, Anti-Harassment, PDPA, Business Ethics, Security Awareness.
• Support audit preparations relating to training documentation.
• Maintain compliance with hotel policies, SOPs and brand standards.
• Organise employee engagement programmes and awareness campaigns.
• Coordinate recognition programmes and training certifications.
• Support welfare and employee development initiatives.
• Promote a culture of continuous learning and service excellence.
• Work closely with Department Heads to improve operational performance through training.
• Conduct regular training follow-ups to measure behavioural and operational improvements.
• Recommend appropriate interventions to improve service quality and guest satisfaction.
• Assist in preparing the annual Training Budget.
• Monitor training expenditure.
• Ensure cost-effective utilisation of training resources.
• Source external grants and HRD Corp claimable programmes where appropriate.

Skills

Presentation skills

Facilitation

Interpersonal skills

English language

Bahasa Malaysia

Microsoft Office

Education

Bachelor's degree or Diploma in HRM / Hospitality / Business Administration

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Assistant Training Manager is responsible for supporting the Human Resources Manager in planning, coordinating, implementing, and evaluating the hotel's Learning & Development initiatives. The role ensures all associates receive quality training that enhances service standards, operational excellence, compliance with statutory requirements, and employee engagement while supporting the hotel's business objectives.

The incumbent will work closely with Department Heads to identify training needs, monitor training effectiveness, and cultivate a culture of continuous learning across the hotel.

The Assistant Training Manager is responsible for supporting the Human Resources Manager in planning, coordinating, implementing, and evaluating the hotel's Learning & Development initiatives. The role ensures all associates receive quality training that enhances service standards, operational excellence, compliance with statutory requirements, and employee engagement while supporting the hotel's business objectives.

The incumbent will work closely with Department Heads to identify training needs, monitor training effectiveness, and cultivate a culture of continuous learning across the hotel.

Key Responsibilities

Learning & Development

• Develop and implement the hotel's Annual Training Calendar.

• Conduct Training Needs Analysis (TNA) with all departments.

• Coordinate mandatory, statutory and operational training programmes.

• Facilitate New Associate Orientation and Onboarding programmes.

• Deliver in-house training on customer service, hospitality standards, communication, leadership and behavioural competencies.

• Coordinate external trainers, consultants and government agencies where applicable.

• Support Departmental Trainers and monitor the effectiveness of departmental On-the-Job Training (OJT).

• Ensure all associates complete mandatory induction within the stipulated timeline.

• Conduct refresher training based on operational requirements.

Training Administration

• Maintain accurate employee training records and attendance.

• Ensure individual training files are updated and properly documented.

• Prepare monthly Learning & Development reports for Management.

• Monitor departmental training hours and completion rates.

• Prepare training materials, presentations, manuals and evaluation forms.

• Manage training schedules, venues and logistics.

Performance & Talent Development

• Assist Department Heads in identifying competency gaps.

• Support the Performance Management process by coordinating development plans arising from Performance Appraisals.

• Track Individual Development Plans (IDP) and succession planning initiatives.

• Coordinate supervisory and leadership development programmes.

• Support coaching and mentoring initiatives across departments.

Compliance & Quality Assurance

• Ensure compliance with the Human Resources Development Corporation (HRD Corp) requirements.

• Coordinate statutory training relating to:

  • Occupational Safety & Health

  • Fire Safety

  • Food Hygiene

  • First Aid

  • Anti-Harassment

  • PDPA

  • Business Ethics

  • Security Awareness

• Support audit preparations relating to training documentation.

• Maintain compliance with hotel policies, SOPs and brand standards.

Employee Engagement

• Organise employee engagement programmes and awareness campaigns.

• Coordinate recognition programmes and training certifications.

• Support welfare and employee development initiatives.

• Promote a culture of continuous learning and service excellence.

Departmental Collaboration

• Work closely with Department Heads to improve operational performance through training.

• Conduct regular training follow-ups to measure behavioural and operational improvements.

• Recommend appropriate interventions to improve service quality and guest satisfaction.

Budget & Resources

• Assist in preparing the annual Training Budget.

• Monitor training expenditure.

• Ensure cost-effective utilisation of training resources.

• Source external grants and HRD Corp claimable programmes where appropriate.

Qualifications

• Bachelor's Degree or Diploma in Human Resource Management, Hospitality Management, Business Administration, Education or related discipline.

• HRD Corp Train-the-Trainer Certification is an added advantage.

• Knowledge of Malaysian Employment Act, Industrial Relations and HRD Corp requirements.

• Proficient in Microsoft Office applications.

• Excellent presentation, facilitation and interpersonal skills.

• Good written and spoken English and Bahasa Malaysia.

Experience

• Minimum 3–5 years in Learning & Development, Human Resources or Hotel Operations.

• Previous experience in the hospitality industry is highly preferred.

• Experience conducting classroom training and facilitating workshops.

• Experience working with Department Heads and operational managers.