Hospital Front Desk & Patient Services Specialist

Pantai Hospital Penang; Penang; On-site; MYR 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salaries & benefits

Job summary

Pantai Hospital Penang is seeking a Customer Service Assistant to act as the friendly face at the front desk, greeting patients and relatives and handling inquiries with courtesy. You will manage registration steps, appointment scheduling, and basic cashiering while maintaining accurate records in the HIS system.

Proficiency in English, Bahasa Melayu, and Mandarin is preferred, and weekend/public holiday availability is an advantage.

Qualifications

• Proficient in customer service skills.
• Possess at least SPM/ Diploma or equivalent qualification.
• Minimum 1 year working experience in the related field is required for this position.
• Candidates fluent in English, Bahasa Melayu and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients
• Excellent communication skills (written and oral).
• Able to work 3 shifts and able to commence immediately is an advantage.
• Able to work on weekends and Public Holiday.

Responsibilities

• Greet patients and relatives, offer assistance with a smile, courtesy and professionalism at all times.
• Handle telephone calls, inquiries, appointments and messages with courtesy, tact and politeness at all times.
• Attend to clerical aspects to expedite patient registration, admission and discharge, including bed management tasks and records in patient files.
• Register patients; maintain and update patient particulars in HIS.
• Trace patient folders and dispatch to Emergency Unit or ward as required.
• Collect deposits and balance payments, issue receipts, and manage cash.
• Perform cashiering duties as required.
• Assist the Claims team with Initial Guarantee Letter submission and follow-up.
• Assist the Claims Department with processing insurance forms after hours and on weekends/public holidays.
• Undertake any other duties as delegated by supervisor.

Skills

Customer service

Communication

Multilingual

Shift work

Education

SPM/ Diploma or equivalent

Tools

HIS

Job description

Pantai Hospital Penang is seeking a Customer Service Assistant to act as the friendly face at the front desk, greeting patients and relatives and handling inquiries with courtesy. You will manage registration steps, appointment scheduling, and basic cashiering while maintaining accurate records in the HIS system.

Proficiency in English, Bahasa Melayu, and Mandarin is preferred, and weekend/public holiday availability is an advantage.