Customer Service Assistant

Pantai Hospital Penang; Penang; On-site; MYR 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salaries & benefits

Job summary

Pantai Hospital Penang is seeking a Customer Service Assistant to act as the friendly face at the front desk, greeting patients and relatives and handling inquiries with courtesy. You will manage registration steps, appointment scheduling, and basic cashiering while maintaining accurate records in the HIS system.

Proficiency in English, Bahasa Melayu, and Mandarin is preferred, and weekend/public holiday availability is an advantage.

Qualifications

• Proficient in customer service skills.
• Possess at least SPM/ Diploma or equivalent qualification.
• Minimum 1 year working experience in the related field is required for this position.
• Candidates fluent in English, Bahasa Melayu and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients
• Excellent communication skills (written and oral).
• Able to work 3 shifts and able to commence immediately is an advantage.
• Able to work on weekends and Public Holiday.

Responsibilities

• Greet patients and relatives, offer assistance with a smile, courtesy and professionalism at all times.
• Handle telephone calls, inquiries, appointments and messages with courtesy, tact and politeness at all times.
• Attend to clerical aspects to expedite patient registration, admission and discharge, including bed management tasks and records in patient files.
• Register patients; maintain and update patient particulars in HIS.
• Trace patient folders and dispatch to Emergency Unit or ward as required.
• Collect deposits and balance payments, issue receipts, and manage cash.
• Perform cashiering duties as required.
• Assist the Claims team with Initial Guarantee Letter submission and follow-up.
• Assist the Claims Department with processing insurance forms after hours and on weekends/public holidays.
• Undertake any other duties as delegated by supervisor.

Skills

Customer service

Communication

Multilingual

Shift work

Education

SPM/ Diploma or equivalent

Tools

HIS

Job description

Act as a receptionist: warmly greet patients and relatives, offer assistance with a smile, courtesy and professionalism at all times.

Handle telephone calls, inquiries, appointments and messages with courtesy, tact and politeness at all times.

Attend to all clerical aspects to expedite patient registration, admission and discharge, including bed management tasks (e.g., checking Room and Board entitlement, booking of beds); maintain accurate records in individual patient files.

Register patients; maintain and update patient particulars in HIS where applicable.

Trace patient folders from the Medical Records Room and dispatch to the Emergency Unit or ward as required.

Collect deposits from patients or guarantors upon inpatient registration; collect balance payment upon discharge; issue receipts and remain accountable for all amounts collected.

Perform cashiering duties as and when required.

Assist the Claims team in Initial Guarantee Letter application submission and follow-up after office hours when required.

Assist the Claims Department in processing insurance forms after office hours, on weekends and on public holidays.

Perform other appropriate tasks and duties assigned within the realm of the employee's knowledge and abilities.

Understand and adhere to Pantai Hospital Penang policies and procedures.

Participate in Quality Improvement activities at department level.

Assist in the arrangement of Community Service projects and other projects conducted by the Hospital when required.

Undertake any other duties as delegated by the immediate superior.

Job Requirement

Proficient in customer service skills.

Possess at least SPM/ Diploma or equivalent qualification.

Minimum 1 year working experience in the related field is required for this position.

Candidates fluent in English, Bahasa Melayu and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients

Excellent communication skills (written and oral).

Able to work 3 shift and able to commence immediately is an advantage.

Able to work on weekends and Public Holiday.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service assistant?
• Which of the following languages are you fluent in?
• How would you rate your Mandarin language skills?
• How would you rate your English language skills?
• Are you available for shift work?
• Are you available to work public holidays?

Pantai Hospital Penang is committed in delivering comprehensive health services and quality care to our patients and, we are looking for enthusiastic, caring and highly motivated candidates to join us. Competitive salaries & benefits will be offered to the successful candidates.

Pantai Hospital Penang is committed in delivering comprehensive health services and quality care to our patients and, we are looking for enthusiastic, caring and highly motivated candidates to join us. Competitive salaries & benefits will be offered to the successful candidates.

What can I earn as a Customer Service Assistant