Hospital Front Desk & Patient Care Agent

KPJ Kajang Specialist Hospital; Malaysia; On-site; MYR 18,000 - 24,000; Full time

Job summary

KPJ Kajang Specialist Hospital is seeking a customer service orientated individual to greet and assist patients and visitors at the lobby, ensuring a welcoming environment. You will respond to inquiries, guide customers to services, and support disabled patients with mobility needs while coordinating with internal departments for smooth lobby operations.

The role requires basic education (SPM), good English, and IT literacy, with 1–2 years in customer service and a mature, self-motivated

Qualifications

• Minimum SPM.
• Experience in nursing and public relations preferred.
• 1–2 years in customer service.
• Fluent in spoken and written English; IT literate.

Responsibilities

• Greet patients and visitors in a polite manner.
• Respond promptly to customer inquiries in a courteous way.
• Maintain a clean lobby and reception area.
• Guide customers to the right services.
• Assist disabled patients by providing and pushing wheelchairs.
• Accompany patients between entrances and services when needed.
• Communicate with internal departments about lobby events.
• Perform other ad-hoc tasks as assigned by supervisor.

Skills

Interpersonal skills

Communication skills

English proficiency

Education

SPM

Tools

Microsoft Windows

Job description

KPJ Kajang Specialist Hospital is seeking a customer service orientated individual to greet and assist patients and visitors at the lobby, ensuring a welcoming environment. You will respond to inquiries, guide customers to services, and support disabled patients with mobility needs while coordinating with internal departments for smooth lobby operations.

The role requires basic education (SPM), good English, and IT literacy, with 1–2 years in customer service and a mature, self-motivated