Mandarin Customer Support - Fresh Graduates Welcome

CB Talents SP; Kajang; On-site; MYR 33,480 - 59,148; Full time

Job summary

CB Talents SP is seeking Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia to provide support for orders, deliveries, payments, and product information in Mandarin, with English in a professional environment.

Fresh graduates are welcome; call center experience is an advantage; candidates must be on-site in Kuala Lumpur and able to handle a fast-paced, technology-driven role with coaching and continuous improvement.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent.
• Fresh graduates welcome to apply.
• Experience in technical troubleshooting is an advantage.
• Familiarity with mobile devices and PC hardware is helpful.
• Strong communication and willingness to be coached.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide Mandarin-speaking customer service for post-order issues, delivery updates, payment questions, and product pre-orders.
• Answer questions related to order status, changes, and delivery timeframes.
• Deliver professional customer interactions meeting client service standards and call quality targets.
• Maintain knowledge of client-supported products and accurately record customer data in systems.
• Follow training and quality guidelines in every interaction and contribute to service improvement.

Skills

Mandarin proficiency

English proficiency

Customer service

Education

Bachelor's or Diploma

Tools

CRM systems

Job description

Mandarin-speaking Customer Service Specialists are needed in Kuala Lumpur, Malaysia. The role involves providing customer support in Mandarin for inquiries about orders, delivery, payment, product information, pre‑orders, and general questions, while also using English in a professional environment.

Additional Information

• Fresh graduates are welcome to apply.
• Call center experience is not mandatory, but it would be an advantage.
• Candidates must be willing to work on‑site in Kuala Lumpur, Malaysia.
• Suitable for candidates with strong communication skills, curiosity about technology, and willingness to be coached.

Requirements

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast‑paced and high‑demanding environment.
• Professional, calm, and positive attitude when handling pressure.
• Openness to feedback, coaching, and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

• Provide customer service support for inquiries related to post‑order issues, delivery updates, payment information, product pre‑orders, product pre‑screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high‑quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client‑supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.