Helpdesk Support Specialist – Remote & On-site

Konica Minolta Business Solutions (M) Sdn Bhd; Petaling Jaya; On-site; MYR 30,000 - 36,000; Full time

Job summary

Konica Minolta Business Solutions (M) Sdn Bhd in Petaling Jaya, Selangor invites you to join its IT support team as a contract Helpdesk Specialist. You will respond to tickets, diagnose hardware and software issues, and provide remote and on-site assistance to keep users productive.

The role requires 1–2 years in helpdesk, strong Windows/macOS knowledge, familiarity with networks and IT security basics, and good communication in English and Malay.

Qualifications

• 1–2 years of experience in a helpdesk or IT support role.
• Strong technical knowledge of Windows and macOS operating systems.
• Familiarity with IT ticketing systems and basic network concepts.

Responsibilities

• Respond to helpdesk tickets via phone, email, and ticketing systems.
• Diagnose and troubleshoot hardware and software issues.

Skills

Windows/macOS troubleshooting

Ticketing systems

Remote/On-site support

Customer service

English & Malay communication

Tools

IT ticketing system

Remote support tools

Job description

Konica Minolta Business Solutions (M) Sdn Bhd in Petaling Jaya, Selangor invites you to join its IT support team as a contract Helpdesk Specialist. You will respond to tickets, diagnose hardware and software issues, and provide remote and on-site assistance to keep users productive.

The role requires 1–2 years in helpdesk, strong Windows/macOS knowledge, familiarity with networks and IT security basics, and good communication in English and Malay.