Head of Strategic Client Partnerships & Insights

Vochure; Kuala Lumpur; Presencial; MYR 180.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Descripción de la vacante

NIQ is seeking an experienced Customer Success Leader (M6) to drive client growth and long-term partnerships across strategic accounts. You will lead a team of Customer Success professionals, build trusted relationships with senior client stakeholders, and collaborate with commercial, analytics, and product teams to deliver measurable business outcomes.

This leadership role balances people development, commercial strategy, and customer engagement, ensuring value delivery and client satisfaction

Formación

• Bachelor-level degree in a relevant field; master's preferred but not required.
• 8–12+ years in Customer Success, Market Intelligence, or related industries.
• 3–5+ years of people leadership experience.
• High Mandarin proficiency mandatory for China market.
• Proven track record with senior stakeholders and strategic accounts.
• Experience in consumer intelligence, SaaS, analytics, or consulting is advantageous.

Responsabilidades

• Lead Strategic Client Partnerships with senior stakeholders, driving value and growth.
• Own client retention and growth across a portfolio of strategic accounts.
• Develop and coach a high-performing Customer Success team.
• Drive cross-functional collaboration to improve customer outcomes.
• Lead business reviews, forecasts, and account planning activities.

Conocimientos

Customer success leadership

Strategic client management

Mandarin proficiency

Cross-functional collaboration

Data interpretation & insights

Strong communication & stakeholder mgm

Educación

Bachelor's degree in Business, Marketing, Economics, Analytics, or related field

Master's degree is an advantage but not required

Descripción del empleo

NIQ is seeking an experienced Customer Success Leader (M6) to drive client growth and long-term partnerships across strategic accounts. You will lead a team of Customer Success professionals, build trusted relationships with senior client stakeholders, and collaborate with commercial, analytics, and product teams to deliver measurable business outcomes.

This leadership role balances people development, commercial strategy, and customer engagement, ensuring value delivery and client satisfaction