Senior Customer Success Lead — Flexible, FMCG & Ecommerce

NielsenIQ; Kuala Lumpur; Presencial; MYR 112.000 - 167.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

Descripción de la vacante

NIQ/GFK is seeking a Senior Executive Customer Success to partner with clients, ensuring maximum value from our solutions while driving commercial growth and high client satisfaction. You will manage the client relationship from onboarding through renewal in a fast-paced FMCG/ecommerce environment.

The role demands strong analytical and strategic planning abilities and experience with CRM systems, enabling you to lead cross-functional initiatives and contribute to overall client success.

Formación

• Minimum 3 years in customer success or related role.
• Strong analytical, strategic planning, and communication skills.
• Experience with CRM systems and data analysis is required.

Responsabilidades

• Build and maintain strategic client relationships; develop stakeholder maps and use cases.
• Achieve 15% upsell; develop growth plans and renewal strategies.
• Lead client roadmaps; ensure timelines; document data in systems like Dynamics; drive improvements.

Conocimientos

Customer success

Account management

Analytics

Strategic planning

Communication

Herramientas

Dynamics

Skalin

Data analysis tools

Descripción del empleo

NIQ/GFK is seeking a Senior Executive Customer Success to partner with clients, ensuring maximum value from our solutions while driving commercial growth and high client satisfaction. You will manage the client relationship from onboarding through renewal in a fast-paced FMCG/ecommerce environment.

The role demands strong analytical and strategic planning abilities and experience with CRM systems, enabling you to lead cross-functional initiatives and contribute to overall client success.