Senior Executive, Insights & Customer Success (Mandarin)

NielsenIQ; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ is seeking a Senior Executive, Industry Insights & Customer Success (Chinese language speaker) in Kuala Lumpur. You will lead key client engagements, translate market intelligence into strategic recommendations, and drive adoption and value realization across client organizations.

The role emphasizes strong analytical thinking, commercial awareness, and consultative client engagement, with responsibilities spanning strategic client relationships, high-impact insights, and growth initiatives.

Qualifications

• Bachelor's degree in Business, Economics, Marketing, Statistics, Data Analytics, Market Research, or related fields.
• 4-7 years of experience in customer success, market intelligence, consultancy, analytics, category management, or client-facing insight roles.
• Proven experience managing client relationships and multiple stakeholder groups.
• Strong data storytelling and consultative problem-solving capabilities.
• Ability to proactively identify business challenges and opportunities.
• Experience presenting recommendations to senior business stakeholders.
• Strong understanding of market trends, competitive intelligence, consumer behavior, and commercial performance drivers.
• Experience driving customer engagement, adoption, and value realization.
• Ability to identify growth opportunities and support commercial discussions.
• Experience coaching junior team members is advantageous.
• Excellent project management, presentation, communication, and influencing skills.
• Native or business-level Mandarin proficiency is required to support China-based clients.
• Experience working with China market clients will be highly preferred.

Responsibilities

• Lead Strategic Client Relationships by managing key client accounts and stakeholder relationships.
• Deliver High-Impact Insights by transforming market intelligence into actionable recommendations and identifying trends.
• Drive Customer Adoption & Business Value through adoption plans and platform utilization.
• Support Commercial Growth by identifying cross-sell opportunities and assisting renewals.
• Coach & Develop Others by mentoring junior team members and sharing best practices.

Skills

Client relationships

Stakeholder management

Data storytelling

Problem solving

Presentation skills

Education

Bachelor's degree

Tools

Excel

Power BI

CRM systems

Job description

NIQ is seeking a Senior Executive, Industry Insights & Customer Success (Chinese language speaker) in Kuala Lumpur. You will lead key client engagements, translate market intelligence into strategic recommendations, and drive adoption and value realization across client organizations.

The role emphasizes strong analytical thinking, commercial awareness, and consultative client engagement, with responsibilities spanning strategic client relationships, high-impact insights, and growth initiatives.