Executive, Industry Insights & Customer Success (Chinese Speaker)

NielsenIQ; Kuala Lumpur; On-site; MYR 60,000 - 82,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ, the world‑leading consumer intelligence company, seeks an Executive for Industry Insights & Customer Success in Kuala Lumpur. You will translate market data into actionable stories, supporting growth for Technology & Durables clients and turning analytics into client value.

You will partner with operations, product, and commercial teams while guiding onboarding and training, to maximize platform adoption and client outcomes across multiple projects.

Qualifications

• Bachelor’s degree in Business, Marketing, Economics, Statistics, Data Analytics, Market Research, or related disciplines.
• 1–3 years of experience in customer success, market research, business analytics, consumer insights, sales analytics, category management, or similar fields.
• Strong analytical and problem‑solving skills with the ability to translate data into business recommendations.
• Good understanding of market dynamics, consumer behavior, and commercial performance indicators.
• Strong communication and presentation skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Advanced Microsoft Excel and PowerPoint skills.
• Experience in FMCG, Retail, Consumer Electronics, Technology, E‑commerce, or Market Intelligence industries is advantageous.
• Experience supporting customer onboarding, training, or platform adoption is a plus.
• Excellent English communication skills (to support Singapore market); Mandarin proficiency is highly preferred to support China‑based clients.

Responsibilities

• Deliver client success by managing day‑to‑day requests and reporting deliverables.
• Build understanding of clients’ businesses, brands, categories, channels, and competitive landscape.
• Establish trusted relationships with stakeholders and support meetings, reviews, and presentations.
• Ensure timely and accurate resolution of client queries.
• Analyze market, category, pricing, product, and channel performance trends to generate insights.
• Translate business questions into relevant analysis and recommendations.
• Develop impactful presentations that identify growth opportunities and risks.
• Support onboarding and training for new users to maximize platform value.
• Collaborate with Operations, Product, Commercial, and Customer Success teams.
• Escalate and resolve service or data‑related issues, share client feedback for improvements.

Skills

Analytical & problem-solving

Client relationship management

Communication & presentation

Mandarin language proficiency

English communication

Excel & PowerPoint

Education

Bachelor's degree in Business/Marketing/Economics/Statistics/Data Analytics/Market Research

Job description

NIQ, the world‑leading consumer intelligence company, seeks an Executive for Industry Insights & Customer Success in Kuala Lumpur. You will translate market data into actionable stories, supporting growth for Technology & Durables clients and turning analytics into client value.

You will partner with operations, product, and commercial teams while guiding onboarding and training, to maximize platform adoption and client outcomes across multiple projects.