Head of Collections Admin & Process Automation

OCBC company; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits package

Professional development opportunities

Community initiatives

Job summary

OCBC Malaysia is seeking an experienced Collections professional to lead an Administrative Team within the Collections Department. You will oversee billing, refunds, system maintenance, and Credit Processing while ensuring timely GL reconciliation and strict regulatory compliance.

The role emphasizes people management, workload planning, and driving process improvements through automation to boost efficiency. A strong track record in collections is essential for success.

Qualifications

• 5–8 years of experience in Collections, including 2–3 years in a supervisory role.
• Strong knowledge of credit policies, compliance requirements, and collections strategies.
• Hands-on experience in collections operations and administrative support.
• Practical experience with collections and recovery systems.

Responsibilities

• Manage overall Administrative Team including billing/credit refund submissions to Finance, system maintenance, handling Security Envelopes and Credit Processing files.
• Provide support for all back-end administrative activities to the entire Collections Department.
• Monitor and ensure GL reconciliation is performed and cleared by the team within the timeline.
• Ensure compliance with regulatory and internal policies.
• Monitor portfolio performance and provide regular reporting to management.
• Proactively identify and drive process improvement opportunities, leveraging AI and automation tools to enhance operational efficiencies.

Skills

Communication

Negotiation

Stakeholder management

People management

Team leadership

Process improvement

Tools

MS Excel

Reporting tools

Job description

OCBC Malaysia is seeking an experienced Collections professional to lead an Administrative Team within the Collections Department. You will oversee billing, refunds, system maintenance, and Credit Processing while ensuring timely GL reconciliation and strict regulatory compliance.

The role emphasizes people management, workload planning, and driving process improvements through automation to boost efficiency. A strong track record in collections is essential for success.