Collections Unit Head — Lead KPI-Driven Recoveries

OCBC; Kuala Lumpur; Sur place; MYR 150 000 - 210 000; Plein temps

Résumé du poste

OCBC Malaysia is seeking a Collections Manager to oversee EMB Collections, manage daily operations, and ensure BAU execution in Kuala Lumpur. You will lead a team of collectors and drive performance against KPIs.

The role requires a bachelor's degree and 5–8 years in collections, with supervisory experience, strong stakeholder management, and proficiency in Excel and reporting tools. You will ensure regulatory compliance and provide regular portfolio updates.

Qualifications

• Bachelor’s degree in any discipline.
• Minimum 5–8 years’ experience in collections, with at least 2–3 years in a supervisory role.
• Strong understanding of collections processes and recovery strategies.
• Familiar with CGC / SJPP claim processes and requirements.
• Proven track record in managing teams and meeting KPIs.
• Good stakeholder management and communication skills.
• Ability to work under pressure and manage operational demands.
• Familiar with regulatory requirements and compliance standards in collections.
• Proficient in MS Excel and reporting tools.

Responsabilités

• To manage all auction and valuation, EMB Collections.
• Oversee daily collections operations and ensure smooth BAU execution.
• Lead, supervise and manage a team of collectors, including performance monitoring and coaching.
• Drive achievement of collection KPIs.
• Review accounts, prioritize actions and guide team on strategy.
• Manage CGC / SJPP claims processes, including submission, follow-up, and recovery tracking.
• Handle escalated customer cases and complex accounts.
• Ensure compliance with regulatory and internal policies.
• Monitor portfolio performance and provide regular reporting to management.
• Identify process gaps and drive continuous improvement initiatives.
• Manage staffing, workload allocation, and backup planning within the team.

Connaissances

Stakeholder management

Team leadership

Performance coaching

Analytical skills

Excel & reporting

Decision making under pressure

Formation

Bachelor’s degree in any discipline

Outils

MS Excel

Reporting tools

Description du poste

OCBC Malaysia is seeking a Collections Manager to oversee EMB Collections, manage daily operations, and ensure BAU execution in Kuala Lumpur. You will lead a team of collectors and drive performance against KPIs.

The role requires a bachelor's degree and 5–8 years in collections, with supervisory experience, strong stakeholder management, and proficiency in Excel and reporting tools. You will ensure regulatory compliance and provide regular portfolio updates.