Regional Collections Lead

Firewood Marketing, Inc.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Firewood Marketing, Inc. is seeking a Regional Collections Lead based in Kuala Lumpur to manage post-billing Order-to-Cash activities for the region. You will lead a team of Cash Apps and Collections Specialists, ensuring efficient, compliant processes and strong cash collection performance.

You will drive debt reduction, monitor KPIs, collaborate with Controllership and Billing teams, and develop the team through coaching and training to meet regional objectives.

Qualifications

• Bachelor's degree in Finance, Accounting or related field.

Responsibilities

• Lead and develop a team of Collections Specialists and Team Leads.

Skills

Team Leadership

Stakeholder comms

English proficiency

Analytical thinking

Education

Bachelor's degree in Finance/Accounting

Tools

NetSuite ERP

Job description

The Role

We are looking for a Regional Collections Lead to work in our Finance team. Based in Kuala Lumpur, this role will be responsible for the team that executes all post-billing Order-to-Cash activities (Cash applications, Collections and Dispute Management) for entities in the region, working to standardised processes, and working in an efficient, and compliant manner while meeting local operational needs.

The Regional Collections Lead will be responsible for managing a team of Cash Apps and Collections Specialists within the Collections function, focusing on driving cash collection performance, reducing aged debt, improving working capital outcomes, and ensuring delivery of an efficient and customer-focused collections service.

Responsibilities

• Responsible for the Collections performance of the teams in their region.
• Lead, coach, and develop a team of Collections Specialists and Team Leads.
• Drive achievement of cash collection, overdue debt, and DSO targets.
• Monitor team KPIs, productivity, performance and service levels.
• Support resolution of escalated or complex customer accounts and disputes.
• Ensure compliance with collection policies, controls, and escalation procedures.
• Partner with Controllership, Cash Applications, Cash & Banking and Billing teams to resolve payment issues.
• Review aged debt and prioritise collection activity based on risk and value.
• Provide reporting and insights on collection performance and risks.
• Identify and implement process improvement opportunities.
• Support onboarding, training, and continuous development of team members.
• Collaborate with management to provide updates on overdue accounts, cash flow risks, and collection performance.
• Communicate directly with customers to address overdue invoices, negotiate payment arrangements, and resolve disputes.
• Liaise with third-party collection agencies, if applicable, to support overdue account recovery.
• Analysing KPI trends and implementing improvement actions.
• Escalating high-risk accounts, insolvencies, or legal recovery cases appropriately.
• Supporting process improvements, automation, and system changes.

Requirements

• A Bachelor's degree in Finance, Accounting or a similar field is essential.
• Strong knowledge of ERP systems’ functionality, specifically NetSuite, is required.
• Minimum 2 years’ experience working in a Team Lead role within a Collections function.
• Strong ability to monitor complex data workflows and identify issues before they impact the business.
• Excellent English communication skills with previous experience working with and presenting reports to global stakeholders.
• Ability to deliver accurate results under tight deadlines and manage competing priorities effectively.

Monks does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.