Unit Head, Collections Admin

OCBC; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

OCBC Malaysia is seeking an experienced Collections Administrator Lead to manage the administrative team within the Collections Department, focusing on billing, refunds, and backend support.

You will monitor GL reconciliation, ensure regulatory compliance, and drive process improvements with AI and automation while leading staffing and workloads.

Qualifications

• 5–8 years in Collections, with 2–3 years in supervision.
• Strong knowledge of credit policies, compliance, and collections strategies.
• Hands-on experience in collections operations and admin support.
• Experience with collections and recovery systems.
• Understanding of collections risk management principles.
• Strong communication, negotiation and stakeholder management.
• Effective people management and team leadership abilities.
• Strong process, workflow, problem-solving and decision-making skills.
• Ability to resolve issues, manage expectations, work independently with a positive attitude.
• Proficient in MS Excel and reporting tools.

Responsibilities

• Manage Administrative Team: billing/refund submissions, system maintenance, and Credit Processing files.
• Support back-end admin activities for the entire Collections Department.
• Monitor GL reconciliation and ensure timely clearance by the team.
• Ensure processes comply and BAU runs with no backlog.
• Ensure compliance with regulatory and internal policies.
• Monitor portfolio performance and provide regular management reporting.
• Identify and drive process improvements, leveraging AI and automation for efficiency.
• Manage staffing, workload, and backup planning within the team.

Skills

People Management

Leadership

Negotiation

Stakeholder Management

Communication

Problem Solving

Independent Working

Process Improvement

Tools

MS Excel

Reporting Tools

Collections Systems

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Description

• Manage overall Administrative Team including billing/credit refund submissions to Finance, system maintenance, handling Security Envelopes and Credit Processing files.
• Provide support for all back-end administrative activities to the entire Collections Department.
• Monitor and ensure GL reconciliation is performed and cleared by the team within the timeline.
• Ensure all processes are complied and smooth BAU execution with no backlog.
• Ensure compliance with regulatory and internal policies.
• Monitor portfolio performance and provide regular reporting to management.
• Proactively identify and drive process improvement opportunities, leveraging AI and automation tools to enhance operational efficiencies.
• Manage staffing, workload allocation, and backup planning within the team.

Job Requirement

• 5–8 years of experience in Collections, including 2–3 years in a supervisory role.
• Strong knowledge of credit policies, compliance requirements, and collections strategies.
• Hands-on experience in collections operations and administrative support.
• Practical experience with collections and recovery systems.
• Good understanding of collections-related risk management principles.
• Strong communication, negotiation, and stakeholder management skills.
• Effective people management, interpersonal, and team leadership abilities.
• Strong process, workflow, problem-solving, and decision-making skills.
• Ability to resolve issues, manage expectations, and work independently with a positive attitude.
• Proficient in MS Excel and reporting tools.

What We Offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.