Collections Admin & Operations Lead

OCBC Bank (Malaysia) Berhad; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits and development

Job summary

OCBC Bank (Malaysia) Berhad is seeking an experienced Collections Administrative Manager to lead the Administrative Team within the Collections Department. You will oversee billing/credit refund submissions, system maintenance, and handling credit processing files.

The role emphasizes end-to-end bookings for AKPK and Internal R&R accounts, ensuring timely GL reconciliation, regulatory compliance, and regular portfolio reporting.

Qualifications

• 5–8 years of experience in Collections, including 2–3 years in a supervisory role.
• Strong knowledge of credit policies, compliance requirements, and collections strategies.
• Hands-on experience in collections operations, including AKPK, Restructuring & Rescheduling (R&R).
• Experience with collections and recovery systems.
• Knowledge of risk management principles in collections.
• Excellent communication, negotiation, and stakeholder management.
• Effective people management and team leadership abilities.
• Strong process, workflow, problem-solving and decision-making skills.
• Proactive, independent worker with a positive attitude and MS Excel proficiency.

Responsibilities

• Manage overall Administrative Team including billing/credit refund submissions to Finance, system maintenance, handling Security Envelopes and Credit Processing files.
• Manage end-to-end booking of AKPK & Internal R&R accounts.
• Provide support for all back-end administrative activities to the Collections Department.
• Monitor and ensure GL reconciliation is performed and cleared by the team within the timeline.
• Ensure all processes are complied and smooth BAU execution with no backlog.
• Ensure compliance with regulatory and internal policies.
• Monitor portfolio performance and provide regular reporting to management.
• Proactively identify and drive process improvement opportunities, leveraging AI and automation tools to enhance operational efficiencies.
• Manage staffing, workload allocation, and backup planning within the team.

Skills

Collections experience

People management

Communication skills

Negotiation skills

Analytical thinking

MS Excel proficiency

Tools

MS Excel

Reporting tools

Job description

OCBC Bank (Malaysia) Berhad is seeking an experienced Collections Administrative Manager to lead the Administrative Team within the Collections Department. You will oversee billing/credit refund submissions, system maintenance, and handling credit processing files.

The role emphasizes end-to-end bookings for AKPK and Internal R&R accounts, ensuring timely GL reconciliation, regulatory compliance, and regular portfolio reporting.