HEAD, KPJ TAIPING MEDICAL CENTRE LABORATORY

KPJ Selangor Specialist Hospital; Malaysia; On-site; MYR 180,000 - 320,000; Full time

Job summary

KPJ Selangor Specialist Hospital seeks a strategic and operational leader to oversee the laboratory's daily functions, drive high-quality diagnostic services, and align lab strategy with hospital growth.

The role focuses on governance, accreditation standards, staff development, and efficient resource management to deliver reliable laboratory services that meet patient needs and regulatory requirements.

Responsibilities

• Lead and oversee the daily operations of the laboratory, ensuring timely, accurate, and high-quality diagnostic services.
• Develop and implement strategic plans aligned with company direction and business growth.
• Monitor operational KPIs, turnaround times (TAT), test volumes, productivity, and client satisfaction.
• Plan, organize, direct, and evaluate the daily operations of the laboratory to ensure effective and efficient service delivery.
• Oversee internal audits, external assessments, proficiency testing, and ensure a strong culture of quality and patient safety.

Job description

Strategic & Operational Leadership:

• Lead and oversee the daily operations of the laboratory, ensuring timely, accurate, and high-quality diagnostic services.
• Develop and implement strategic plans aligned with company direction and business growth.
• Monitor operational KPIs, turnaround times (TAT), test volumes, productivity, and client satisfaction.
• Plan, organize, direct, and evaluate the daily operations of the laboratory to ensure effective and efficient service delivery.

Quality & Compliance:

• Ensure compliance with relevant regulations, licensing requirements, and accreditation standards (ISO 15189, MSQH, etc.).
• Oversee and participate in internal audits, external assessments, and proficiency testing programs.
• Promote a strong culture of quality and patient safety throughout the laboratory team.
• Ensure the maintenance and periodic review of SOPs, risk registers, HIRARC, and quality indicators.

Human Resource Management:

• Lead, mentor, and evaluate a multidisciplinary team of laboratory professionals including scientists, MLTs, and support staff.
• Ensure appropriate staffing levels, competencies, and training to support service needs.
• Foster staff engagement, career development, and succession planning.
• Oversee the implementation of orientation, in-service training, and continuing education programs.

Financial & Resource Management:

• Develop and manage the laboratory’s operational budget in alignment with corporate financial goals.
• Monitor cost-effectiveness and support initiatives for revenue generation and cost control.
• Oversee procurement, maintenance, and lifecycle management of laboratory equipment and supplies.

Innovation & Client Relations:

• Support the introduction of new technologies, tests, and digital solutions to enhance service capabilities.
• Liaise with clinicians, clients, and referral partners to ensure responsiveness to clinical needs and service excellence.
• Address client feedback, complaints, and incident investigations with professionalism and accountability.