Laboratory Director: Operations, Quality & Innovation

KPJ Selangor Specialist Hospital; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPJ Selangor Specialist Hospital seeks a Strategic & Operational Leader to oversee its laboratory, ensuring timely and accurate diagnostic services while guiding daily operations to support hospital growth.

The role drives quality and compliance with ISO 15189 and MSQH standards, leads multidisciplinary teams, and manages training, budgeting, procurement, and equipment lifecycle to sustain high-quality care.

Responsibilities

• Lead and oversee the daily operations of the laboratory to ensure timely, accurate, high-quality diagnostic services.
• Develop and implement strategic plans aligned with hospital direction and growth.
• Monitor KPIs, turnaround times, test volumes, productivity, and client satisfaction.
• Plan, organize, direct, and evaluate daily laboratory operations for efficient service delivery.
• Ensure compliance with regulations and accreditation standards (ISO 15189, MSQH).
• Oversee internal audits, proficiency testing, and quality indicators.
• Lead, mentor, and evaluate a multidisciplinary team of laboratory professionals.
• Maintain staff levels, competencies, and ongoing training.
• Foster staff engagement, development, and succession planning.
• Manage the laboratory budget, procurement, and lifecycle of equipment and supplies.
• Support adoption of new technologies and digital solutions; liaise with clinicians and referral partners.

Job description

KPJ Selangor Specialist Hospital seeks a Strategic & Operational Leader to oversee its laboratory, ensuring timely and accurate diagnostic services while guiding daily operations to support hospital growth.

The role drives quality and compliance with ISO 15189 and MSQH standards, leads multidisciplinary teams, and manages training, budgeting, procurement, and equipment lifecycle to sustain high-quality care.