HEAD, BIOCHEMISTRY / SEROLOGY LABORATORY

Lablink (M) Sdn Bhd; Malaysia; On-site; MYR 180,000 - 320,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Strategic & Operational Leadership role to oversee the laboratory's daily operations, driving timely, accurate, and high-quality diagnostic services. The position involves developing and implementing strategic plans aligned with company direction and business growth.

You will monitor KPIs, turnaround times, test volumes, productivity, and client satisfaction while upholding ISO 15189/MSQH compliance, maintaining SOPs, risk registers, and quality indicators

Responsibilities

• Lead and oversee the daily operations of the laboratory to ensure timely, accurate, and high-quality diagnostic services.
• Develop and implement strategic plans aligned with company direction and business growth.
• Monitor operational KPIs, turnaround times (TAT), test volumes, productivity, and client satisfaction.

Job description

Strategic & Operational Leadership:

Lead and oversee the daily operations of the laboratory, ensuring timely, accurate, and high-quality diagnostic services. Develop and implement strategic plans aligned with company direction and business growth. Monitor operational KPIs, turnaround times (TAT), test volumes, productivity, and client satisfaction. Plan, organize, direct, and evaluate the daily operations of the laboratory to ensure effective and efficient service delivery.

Quality & Compliance:

Ensure compliance with relevant regulations, licensing requirements, and accreditation standards (ISO 15189, MSQH, etc.). Oversee and participate in internal audits, external assessments, and proficiency testing programs. Promote a strong culture of quality and patient safety throughout the laboratory team. Ensure the maintenance and periodic review of SOPs, risk registers, HIRARC, and quality indicators.

Human Resource Management:

Lead, mentor, and evaluate a multidisciplinary team of laboratory professionals including scientists, MLTs, and support staff. Ensure appropriate staffing levels, competencies, and training to support service needs. Foster staff engagement, career development, and succession planning. Oversee the implementation of orientation, in-service training, and continuing education programs.

Financial & Resource Management:

Develop and manage the laboratory's operational budget in alignment with corporate financial goals. Monitor cost-effectiveness and support initiatives for revenue generation and cost control. Oversee procurement, maintenance, and lifecycle management of laboratory equipment and supplies.

Innovation & Client Relations:

Support the introduction of new technologies, tests, and digital solutions to enhance service capabilities. Liaise with clinicians, clients, and referral partners to ensure responsiveness to clinical needs and service excellence. Address client feedback, complaints, and incident investigations with professionalism and accountability.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.