HEAD, BIOCHEMISTRY / SEROLOGY LABORATORY

KPJ Selangor Specialist Hospital; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking an experienced Strategic & Operational Leader to oversee the laboratory's daily operations, ensuring timely, accurate, and high-quality diagnostic services at our hospital in Malaysia.

The role encompasses quality and compliance, human resource management, financial and resource management, and innovation with liaison to clinicians and clients for service excellence. You will mentor a multidisciplinary team and drive continuous improvement.

Responsibilities

• Lead daily laboratory operations to ensure timely, accurate, and high-quality diagnostic services.
• Develop and implement strategic plans aligned with hospital direction and growth.
• Monitor KPIs, turnaround times, test volumes, productivity, and client satisfaction.
• Plan, organize, direct, and evaluate daily lab operations for efficient service delivery.
• Oversee compliance with regulations and accreditation standards; participate in audits and proficiency testing.
• Promote quality culture and patient safety; review SOPs, risk registers, and quality indicators.

Job description

Strategic & Operational Leadership:

• Lead and oversee the daily operations of the laboratory, ensuring timely, accurate, and high-quality diagnostic services.
• Develop and implement strategic plans aligned with company direction and business growth.
• Monitor operational KPIs, turnaround times (TAT), test volumes, productivity, and client satisfaction.
• Plan, organize, direct, and evaluate the daily operations of the laboratory to ensure effective and efficient service delivery.

Quality & Compliance:

• Ensure compliance with relevant regulations, licensing requirements, and accreditation standards (ISO 15189, MSQH, etc.).
• Oversee and participate in internal audits, external assessments, and proficiency testing programs.
• Promote a strong culture of quality and patient safety throughout the laboratory team.
• Ensure the maintenance and periodic review of SOPs, risk registers, HIRARC, and quality indicators.

Human Resource Management:

• Lead, mentor, and evaluate a multidisciplinary team of laboratory professionals including scientists, MLTs, and support staff.
• Ensure appropriate staffing levels, competencies, and training to support service needs.
• Foster staff engagement, career development, and succession planning.
• Oversee the implementation of orientation, in-service training, and continuing education programs.

Financial & Resource Management:

• Develop and manage the laboratory’s operational budget in alignment with corporate financial goals.
• Monitor cost-effectiveness and support initiatives for revenue generation and cost control.
• Oversee procurement, maintenance, and lifecycle management of laboratory equipment and supplies.

Innovation & Client Relations:

• Support the introduction of new technologies, tests, and digital solutions to enhance service capabilities.
• Liaise with clinicians, clients, and referral partners to ensure responsiveness to clinical needs and service excellence.
• Address client feedback, complaints, and incident investigations with professionalism and accountability.