Hardware Support & Coordinator Executive (Access Control)

TimeTec Computing Sdn Bhd; Subang Jaya; On-site; MYR 54,000 - 76,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Parking Insurance

Mensus Leave

Telco Allowance

Petrol A

Job summary

TimeTec Computing Sdn Bhd is seeking a Hardware Support & Coordinator Executive (Access Control) to coordinate installation and on-site support of access control systems, LPR, CCTV, and related software.

You will work with technical teams, manage schedules, perform basic hardware testing and network checks, and assist with system integration while traveling for onsite support as needed.

Qualifications

• Diploma or degree in IT, CS, networking, engineering or related field.
• Good communication across English and Bahasa Malaysia.
• Willingness to travel for onsite support when required.
• Organized and responsible with a proactive mindset.

Responsibilities

• Arrange installation, troubleshooting, and onsite support schedules with technical teams, installers, and vendors.
• Follow up on pending jobs and keep job statuses updated.
• Assist with hardware testing, setup, and basic troubleshooting.
• Assist with access control software setup and system integration.
• Check basic network settings, including IP addresses, routers, and port forwarding.
• Coordinate repair, replacement, and warranty cases.
• Respond to clients about hardware and related software issues.
• Provide online or onsite support when required.

Skills

Basic networking knowledge

Hardware & IT systems

Communication & coordination

English & Bahasa Malaysia

Willing to travel

Education

Diploma or Degree in IT/CS/Networking/Engineering

Job description

Hardware Support & Coordinator Executive (Access Control)

Job Summary

We are looking for a responsible and organized Hardware Technical Support & Coordinator Executive to coordinate installation and support jobs, follow up on site work, and assist with technical issues. You will work with access control hardware, related software, and system integration. Training will be provided.

Systems You Will Handle

Door access systems using cards, face recognition, fingerprints, and QR codes

License Plate Recognition (LPR) systems

CCTV systems

Access control software for door access, lift access, and LPR access

Software integration between access control devices and related systems

Key Responsibilities

Arrange installation, troubleshooting, and onsite support schedules with the technical team, installers, and vendors

Follow up on pending jobs and keep job statuses updated

Assist with hardware testing, setup, and basic troubleshooting

Assist with access control software setup and system integration

Check basic network settings, including IP addresses, routers, and port forwarding

Coordinate repair, replacement, and warranty cases

Respond to clients about hardware and related software issues

Provide online or onsite support when required

Requirements

Diploma or Degree in IT, Computer Science, Networking, Engineering, or a related field

Basic networking knowledge, including IP addresses, routers, and port forwarding

Basic knowledge of hardware and IT systems

Good communication and coordination skills

Able to communicate in English and Bahasa Malaysia

Responsible, organized, and willing to learn

Willing to travel for onsite support when required

Added Advantage

Experience with access control, LPR, or CCTV systems

Experience with software integration or system configuration

Experience in technical support, hardware installation, or troubleshooting

Working Scope

Mainly office-based

Occasionally required for on-site support

Why We Need This Role

To handle increasing hardware inquiries

To provide structured training for team and clients

To improve response time and reduce workload of existing team

TimeTec Group was established in 2000. Over 20 years, the Group had developed three homegrown globally recognized IT brands, FingerTec, TimeTec and iNeighbour, for workforce management, security, smart office, smart residential and smart township solutions by unleashing of the power of biometrics, cloud & edge computing, IoT and AI technologies. All these solutions connect and change the landscape of work life and home life in a larger ecosystem.

Through a vast network, TimeTec Group distributes its biometric hardware products and 16 cloud applications, including IoT devices, to more than 150 countries worldwide.

TimeTec Group was established in 2000. Over 20 years, the Group had developed three homegrown globally recognized IT brands, FingerTec, TimeTec and iNeighbour, for workforce management, security, smart office, smart residential and smart township solutions by unleashing of the power of biometrics, cloud & edge computing, IoT and AI technologies. All these solutions connect and change the landscape of work life and home life in a larger ecosystem.

Through a vast network, TimeTec Group distributes its biometric hardware products and 16 cloud applications, including IoT devices, to more than 150 countries worldwide.

Perks and Benefits

• Medical
• Miscellaneous allowance
• Parking Insurance
• Mensus Leave
• Telco Allowance
• Petrol A