Guest Services Concierge - Front Desk Pro

PLENITUDE IPOH SDN. BHD.; Ipoh; On-site; MYR 28,000 - 45,000; Full time

Job summary

PLENITUDE IPOH SDN. BHD. invites friendly front desk professionals to join our hotel team in Ipoh. You will welcome guests, manage check-in/out, handle calls, and coordinate reservations with care.

The role requires good English and Bahasa Malaysia, with Chinese a plus. Shift work including weekends is expected, and a polished appearance is essential for delivering an outstanding guest experience. Join our hospitality team and contribute to a welcoming lobby and smooth operations.

Qualifications

• Minimum SPM / Certificate or Diploma in Hospitality, Tourism, Business Administration, or related field.
• Relevant experience in front office, reception, or customer service will be an added advantage.
• Good command of English and Bahasa Malaysia; proficiency in Chinese will be an added advantage.
• Customer-oriented with good interpersonal and communication skills.
• Able to work shifts, weekends, and public holidays.
• Well-groomed, positive attitude, and professional work ethics.

Responsibilities

• Greet guests and visitors with professionalism and courtesy.
• Manage check-in/check-out procedures and room assignments.
• Handle phone calls, emails, and guest inquiries promptly.
• Coordinate reservations, transport requests, and special arrangements.
• Maintain accurate records and update guest profiles in the system.
• Process payments, issue receipts, and manage petty cash.
• Liaise with housekeeping, maintenance, and other departments for guest needs.
• Monitor lobby cleanliness and ensure welcoming ambiance.
• Assist with concierge duties and promote services or packages.

Skills

Customer service

Communication

English proficiency

Bahasa Malaysia

Education

SPM/Certificate/Diploma

Job description

PLENITUDE IPOH SDN. BHD. invites friendly front desk professionals to join our hotel team in Ipoh. You will welcome guests, manage check-in/out, handle calls, and coordinate reservations with care.

The role requires good English and Bahasa Malaysia, with Chinese a plus. Shift work including weekends is expected, and a polished appearance is essential for delivering an outstanding guest experience. Join our hospitality team and contribute to a welcoming lobby and smooth operations.