Housekeeping Supervisor - Room

PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Medical Dental Allowance

Annual Increment

Bonus

Sports

Free M

Job summary

Pullman Kuala Lumpur City Centre Hotel And Residences is seeking a Housekeeping Supervisor to maintain guest rooms, working areas, and hotel premises in a clean and orderly manner. The role coordinates daily housekeeping operations and supervises Room Attendants to deliver excellent guest satisfaction.

The supervisor is responsible for smooth operation of the floor, organizing room making, daily room allocations, and ensuring standards are met.

Qualifications

• Certificate or Diploma in Hotel Management or related discipline.
• Minimum 1 year experience in housekeeping supervisory role.
• Polished and pleasant personality with ability to communicate in English (spoken and written).
• Basic computer operating skills required.

Responsibilities

• Supervise day-to-day housekeeping operations and maintain standards.
• Coordinate daily housekeeping tasks and allocate rooms and deep cleaning duties.
• Train and mentor Room Attendants to meet quality standards.
• Manage guest requests and VIP amenities; communicate to relevant teams.
• Ensure cleanliness of guest rooms, corridors and core areas.
• Report maintenance issues and assist Executive Housekeeper as needed.

Skills

Supervisory skills

English proficiency

Hospitality experience

Basic computer skills

Education

Cert/Diploma in Hotel Management or related disciplines

Job description

Housekeeping Supervisor – Room will be responsible for maintain guest rooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards. He/ She is also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience.

Responsible for smooth operation of the floor assigned.

Supervise day to day room-cleaning by Room Attendants.

Manage and train Room Attendants to ensure their performance meets the standards required.

Organizes and facilitates the room making process.

Daily allocation of rooms and deep cleaning tasks to team members.

Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.

Checks the occupied and departure rooms, giving special attention to guest needs.

Ensures that the entire operation is performed as per the laid down standards.

To organize immediately the guest needs under intimation to Executive Housekeeper.

Manage guest requests, including VIP amenities and communicating them to the relevant team members.

Routine inspection of guest bedrooms to ensure they meet standards.

Aware of all room categories and amenities.

Achieve positive outcomes from guest queries in a timely and efficient manner.

Carry out lost and found procedures.

Report maintenance issues to Maintenance/Engineering Department.

Assist Executive Housekeeper with training requirements.

Provide feedback on staff performance and report disciplinary problems to Executive Housekeeper.

Comply with hotel security, fire regulations and all health and safety legislation.

Assist other departments wherever necessary and maintain good working relationships.

Qualifications

Candidate must possess at least a Cert/Diploma in Hotel Management or related disciplines.

Minimum 1-year experience in same or similar role.

Pleasant personality with English speaking and writing.

Basic computer operating skills.

To provide a friendly, courteous and professional service at all times.

Perks and benefits

• Medical Dental Allowance
• Annual Increment
• Bonus
• Sports
• Free M

Hotel & Accommodation Services 101-1,000 employees

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residues with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

What can I earn as a Housekeeping Supervisor